Rowhill Grange Hotel & Utopia Spa

My husband had booked an overnight stay with a Swedish body massage each as my Christmas present. When we arrived we went straight to the spa for the massage, it was lovely and very relaxing but definitely not worth £110pp! The spa receptionist was very friendly. Personally I have been to a lot better spa’s that are bigger and more things. There is a constant loud noise from the waterfall which I didn’t mind but it was loud and not very relaxing. The jacuzzi isn’t very big and a therapy pool which could have been a bit warmer and a medium size pool. They did not have loungers which is normally what you have at a spa they were more chairs which again wasn’t very relaxing. We checked into the room, we stayed in Rhododendron which the room was lovely, bathroom could have done with finishing touches like paint coming off in areas etc but didn’t affect our stay. You can hear every sound of the rooms joined to you. Not sure if we just had loud people around us or you can hear that in every room. Luckily I wear earplugs so didn’t affect my sleep! The service for me was a massive let down! We ordered x2 drinks at the bar and took 30mins to arrive! There was only a young lad on the bar and looked quite flustered when I asked if I could order a drink. The service on the evening again was a let down, took them a while to come to our table to order drinks & food then when our mains came out my husbands order was wrong. It took them a further 25mins to sort out. They did bring us some pork scratchings complimentary whilst we waited. The food was lovely but very overpriced our bill was £141 for x2 glasses of wine, bread & olives, x1 fillet steak (£46) x1 flat iron steak (£34), creamed spinach as a side. After again taking so long for them to clean the plates away and asking if we wanted a dessert we decided to just ask for the bill. The breakfast again was lovely quality food it was the service again that was a massive let down. We ordered x2 eggs Benedict (£3pp supplement extra). There was some confusion with this as when it arrived we said we think it’s the gentleman’s on the next table as they had ordered before us. The lady came across quite rude and was adamant it was my husband’s. We then waited for mine for at least 20/25mins by this point my husband had finished his so I had got some of continental breakfast so I could eat with him whilst I was waiting for mine. When talking to other guests this was the same theme for the weekend they had also experienced so not sure if they were just short staffed or inexperienced. The total stay was around £600 for 1 nights stay with spa, evening meal and breakfast! So I expect outstanding service. Overall we had a lovely stay despite the service. I will be emailing the hotel to ensure they are aware and ensure no one else is caught off guard of the service that lets the hotel down.

We have had the most wonderful “glo” spa getaway. From the moment we checked in, Grace from reception was attentive and answered all our questions. Our room was well appointed and had an excellent, really powerful rainforest style shower. The spa facilities are good, with two pools, a jacuzzi, steam room and sauna. There was a photo of an outside pool on the website but there isn’t one here which was a bit misleading, possibly it’s from a partner hotel. The downstairs therapy pool was lovely. They allow bar drinks in the spa area which is a nice touch. We chose to eat in the bar area in the evening and booked a table there. The waiters were friendly and attentive. The cocktails are really good. Our food was delicious. Our sleep was excellent and the bed and pillows are very comfortable. The following day we had a lovely breakfast, again very attentive staff. We both then had a Swedish massage, which was heavenly! Nicola was my therapist, she was fantastic. We chilled out in the relaxation room before using the spa facilities again, before checking out. Really excellent spa break stay. The staff are incredibly professional here and very helpful. Will definitely return.

This place is in need of a makeover. It is tired and rundown , the spa pool was cold and actually everywhere was cold including the restaurant. My treatment times were incorrect, resulting in my treatments being cut short. For the high cost I expected more. My afternoon tea was not good with the most basic sandwiches which were stale and had barely any filling, I was also not given the full afternoon tea as was on a spa day. My therapist was lovely, but the rest of my experience was a real disappointment.

Spent a spa day here and really enjoyed it. We had a deal of £200 each to include 2 treatments pp, afternoon tea and 6 hours spa use. We had a warm welcome on arrival and a tour of the spa before we got changed and used the pools. It was fairly busy but there was plenty of seating. Pools were warm and the sauna was fantastic. I had a really great massage from Magdalena, she sorted out my sore back, and a good facial with Maisie. There are quiet, chill out rooms for when you have had enough of the pools, and staff are very helpful and friendly. I was pleasantly surprised and impressed by Rowhill Utopia spa. It gets criticism in some reviews here but I couldn’t really fault our time there today.

The hotel, in total, is a good place to stay for spa and treatments. Several comments on improvements. We ordered food on our arrival at the bar but it was missed, ultimately the order came through after a long delay. First night meal at the restaurant was ordered but my partner's meal was not made with lactose free dairy. I had to start my meal while waiting for the hotel to sort out my partner's meal. The restaurant experience for the second night was perfect so 10/10. The hotel room we stayed was Primrose and it was lovely. As we were staying for two night we expected the room to be attended to while we went out for the second day. Unfortunately the hotel staff did not attend to our room. We did receive an apology during our check out but too little too late. The spa area is clean and well maintained, but the constant noise of the waterfall may not be to everyone's taste. The treatments we received were good too. In summary I would recommend the hotel for couple's stay, but would give 3 stars for some of the failings.

Beautiful. Stunning lodges- really big and spacious! Held a hen party in the lodge - was amsizng. Tranquil and relaxing x

Well, where to start... From the moment you walk into this 19th century summer house. Its charm and decor catches your eyes straight away. The building itself represents the unique great british architecture. Upon arrival, you are greated by the wonderful reception team, each and everyone of them friendly, smiley and helpful. A perfect first impression. The rooms are spotless and cosey, and everything you could ask for and more. Utopia spa. As soon as you step foot in the spa, you cirtainly dont feel like your in swanley, the roman style interior and the most incredible facilities make it a bloody relaxing afternoon. Only negative is once your in, Its incredibly hard to get out due to how flipping cool it is. I also got my hair cut during my stay. And reccomend all guests to do the same, If i lived closer i would be there every month to get my hair cut. Tina beats any high street turkish barber (which isnt hard) not just on cuts, but the overall experince, Anyone local to rowhill should defienlty try this salon out. Onto the bar. Yes its perfect, like everything else. Quailty food, pefect selection of single malt whiskies. And the decor is perfect, Is summer you can sit outside, and get a nice view of the lovely grounds. RG restaurants, Absolute spot on british food. British ingredients, british menu. Its bloody lovely. All staff are awsome, infact, the most friendly bunch of people you will find in a hotel. Mad to think that you feel like ur in another world away from the busy streets of london, but infact ur just down the road from the capital. the rowhill effect This is great british hospitaltiy at its finest I would like the thank everyone at the rowhill for making my stay so special. It really was. To the next time i visit. Ben

Hotel was clean Spa was clean The resturant and bar manager Jacinto was very helpful, hardworking and always understanding. We had a nice weekend break, had a few issues with food on the 1st night which was a let down but we were looked after by Jacinto.

I attended a spa day with a friend as a treat in the lead up to having my baby. While the facilities were lovely, and the staff seemed friendly, I paid £160 for a luxurious mother to be massage as a treat before the baby arrives. I have had a lot of massages before and I am concerned that no health information was taken, particularly in light of being pregnant. I would classify it as a health and safety concern for pregnant women who may/may not know what pregnancy related conditions are not safe for massage. There was no sense of the massage being tailored to the needs of the individual - no question of any pain, discomfort, areas which would benefit from a massage etc. It felt rushed and fell far below the standards of what I would expect from a pregnancy massage. I have had much better massages for less than half the price, so I really wouldn’t recommend splashing out on this, I’ve been left really disappointed. Unfortunately, when requesting a partial refund, there was then a back and forth about the amount that constituted a 25% refund which was frustrating.