The Cumberland Hotel - OCEANA COLLECTION

I booked the hotel for the indoor pool. Sadly the pool is in the hotel next door there were no signs to find it so I had to ask another guest who was also going to use it. It was raining and extremely windy so I wasn’t impressed at having to go outside to get to it. The pool is in a basement & There was a children swimming class being given the instructor was extremely LOUD & it eco to the extent it was uncomfortable The water was COLD and pool roped off so swimming wasn’t pleasant I only stayed in 10 minutes. The changing room didn’t have any bags for my wet swim suit so once the hotel took the towel off me what was I supposed to do my swim suit. My room has the metal extraction running up outside and it was noisy & the smells of food was too much as I couldn’t shut the window as the handle had been locked & no key in the room. The mattress sloped to one side from use of the one side so you find yourself rolling to that side, All 4 pillows were different on the bed. The stair carpet is stuck with tape trying to cover up holes from wear n tear on most floors and some holes not covered at all anyone in heels would need tobe carful. I was on the 3rd floor so saw quite a lot of this.

My windows were so old they wouldn’t shut and they had paint splashes on the outside. Couldn’t get the shower to work and it was impossible to sit on the toilet and close the door. Food at breakfast was adequate but Luke warm and the dinner menu was uninspiring. The steak night was excellent and staff were friendly and helpful

Expect menus to change even a la carte in a 4 star hotel. Car park charge. Do you want guests to stay or not? Bar staff unattentive. Reception good. Bath trim coming away in room.

We really wanted to like this hotel but it is extremely tired and overpriced. A dried out chicken burger by the pool is almost £20, they even charge you £1 extra to put a slice of cheese in it. Hotel is advertised with an indoor pool, this is in the even more tired property next door and seems like it hasn’t been cleaned since the hotel opened. There is literally a black rim of dirt round the entire edge of the pool. It is just such a depressing place to stay and the prices of the rooms are actually laughable per night. The water pressure in the shower is not strong enough to wash your hair, the room also has no amenities whatsoever, At a push this is a 2 star lodge, certainly not a 4 star hotel. If you really must stay in Bournemouth which itself is equally as depressing, we highly recommend you stay somewhere else. We wouldn’t stay here again if you paid us to stay.

We arrived around 5.30PM with a private wedding in full swing at the property - weddings are fine but this one erupted into a full scale fist fight in reception just as I arrived - my girlfriend was terrified and didn’t want to get out of the car. We pulled past reception and waited for the fight to end and when I went in to check in I asked what had happened and the staff just played dumb as if nothing had happened. It was loud in reception and some boisterous men were still there making loads of noise and all the staff were concerned about was taking more money from me. Very unimpressed and if I could have found a room elsewhere I would have - I even left early and only actually stayed one night despite having booked the room for 3 nights - not impressed at all - the reception staff did not care one bit

Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper

The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean

noisy and you cannot sleep properly

Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!

A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.