Homewood Suites by Hilton Houston-Woodlands

Nice overall, large suite at a good price in a good location. Only issue was there were no sheets for the sofa bed. And after telling the front desk, the sheets were never delivered during the stay. Still a very nice place.

Security wise I give this place an 8, however outdoor cameras are minimal and doubt they work. Cleanliness of rooms id give a 4, they do not do much. Front desk staff are great and helpful. Laundry would be rated at a 1. They are cheap, only 2 sets and do not really clean. Breakfast is ok, nothing exciting. Although this hotel is named Hilton, I’d classify it more as a Days Inn.

Super staff! Very helpful. Extra clean facility. Will recommend and stay again.

Amazing stay. They are so nice and helpful here.

We stayed there last year after hurricane Laura, we evacuated to the Woodlands and our room was on the 1st floor close to the exit door(perfect) We did notice it was a pet friendly hotel(cool)! Upon that Chk in we had animal hair alllllll over the pull out sofa. We called and someone came vacuum(no difference) We enjoyed the amenities (bball court, pool, grill) So we booked again bc of Hurricane Ida, only for us to be on 2nd floor at end of the hall which reeked of animal urine and funky dog the whole walk!!!! I’m in no way an animal hater, i grew up with dogs, hogs and horses. I really think they need to consider having one floor strictly for animals and their families. So that way they can really pay more attention to keeping the other floors clean and dog hair free! My son has really bad dog & cat allergies & of course bc we evacuated in a hurry we didn’t grab that out the cabinet but i did go to Walmart and purchased some otc meds to help with our stay.

First of all, we were very thankful that when we were transfered from another Homewood Suites, due to damages to our room, they honored the rates that we booked with months earlier. Customer service was top notch throughout our stay. However, this particular location is in need of some updating. If we were in the area again we would probably check availability at other hotels in the area.

Friendly staff and a very clean room.

The hotel was okay, you can tell it’s a little older and needs some updating. There was some water damage in the living room/ kitchen. I also think there needs to be a good fumigation, there was a lot of dogs in the hotel and I know they can bring unwanted friends. I believe there was some infestation in my room during my stay, I woke up on my last day and was covered in bite marks. I believe them to be bed bug bites, I had a doctor’s appointment and he prescribed me a steroid to help with the inflammation.

Staff was friendly and helpful when we had a question. The sink and tub did not drain very well. The AC didn't feel like it cooled well. We had it on 67 and no way was it that cool in there.

The room and property was clean and the staff was friendly and helpful.