Boarders Inn & Suites by Cobblestone Hotels - Wautoma

The best thing about the stay was Rosa, I believe she is the manager. She was awesome despite having staff that was subpar. The first room given was gross but she was quick to try to fix it. She gave us a new room. When staff didn't show up to make breakfast she, despite working until midnight, quickly made breakfast. From what I was told the housekeeping staff didn't come in either. The lobby was clean and so were the halls. The grounds around the hotel were decent. It is fairly conveniently located around restaurants and if you need basics

All was fine so far. Haven’t tried the shower.

we basically just slept there as we had a lot to do in the area. We have stayed there a lot of times over the years. Everyone is always nice.

The bathroom was clean. The lamp shades were filthy to the point of being almost gross. The bedside table had something sticky on it. The bed was comfortable. The towels were soft. The pillows were hard as a rock. Some of the furniture was very stained but the microwave was brand new.This area is very limited in hotel availability. Overall it had some nice points but needs a little more care.

All good.

The attendant at the front desk was quite rude when I arrived at 1:30 and kindly asked if I could check in. She simply stated for $50. I said really even if my room is ready? She said "For $50" She could have easily stated it in a more customer service friendly fashion by saying. "I'm sorry but the hotel policy required me to charge an extra $50 for any early check ins." I was instantly soured by her attitude. Later after I checked in, this same clerk was training a new desk clerk and had (3) guests waiting at the front desk to check in. I walked by and overheard her reprimanding this new person about having a drink behind the counter and ordered her to dump it out. This could have easily waited until there were no guests present. It was really unprofessional and down right stupid. The clerk she was training check me in earlier and was kind and professional. She had no trouble taking care of my needs and even tried to assist carrying my luggage upstairs once we realized there was no elevator present. The room itself must not have been occupied for quite some time as there was a ring of dirt on the inside of the toilet. The bed had a long dark hair in it and I'm not sure if the sheets were never changed or the hair belonged to the maid service. Other than these things, the hotel was fine. The pool was very clean and the breakfast decent. Not really much hot to eat but waffles and the same biscuits and gravy were served both Saturday and Sunday.

Hot tub was cold

Drain in bath tub needed cleaning.

Great Hospitality, and peaceful setting! And service.looking forward to seeing you again next year!! Thanks 🙏🏾 for the adjustment to our room

Great location