Hilton Charlotte University Place

I was very pleased to see this property upgraded their rooms. The staff was excellent and the breakfast was perfect. My only complaint is it was unseasonably cold and we were unable to get the room past 67°.

Do not stay here!!! This is our 2nd time staying here. I was still having PTSD from the 1st visit which was a terrible experience. Required to stay here for a corporate event this time. Paper thin walls with crying baby next door. People smoking everywhere out front of the hotel. This time no towels in our room. Called down to the front desk to request towels and was told I’d have to come back down to get them at 11:30pm. Not a busy time of day, but she insisted that we would not get towels unless we came down. Absolutely unacceptable and she was rude!

Friendly staff, clean rooms! I think it was a great bang for my buck. I will definitely stay here again!

There wasn't anything I didn't like. I'll be back again soon. I love CLT and I love this hotel.

I was at a conference and I found bed bugs and the general manager was talked to and was supposed to get back with me. I haven't heard anything from him yet.

Bed Bugs and your general manager not following up with the problem of bed bugs. I had to take my grandsons to the doctor for all of the bites and they confirmed that they were bedbug bites

Noisy. Not people but maybe heating/cooling? Not sure source but there was a lot of noise. Tv controls were strange.

the room was nice (aesthetically) as was the rest of the building.

Outside of the surface appearance, the hotel was severely lacking. Staff was unpleasant and arguably rude. There was no blow dryer in the room. There was no available food after I believe 10 or 11pm. The dining room was closed. There was no room service or even a vending machine. I had medication that required food to be taken with it. There was not even small items available for purchase at the front desk. It was obvious that major corners had been cut. It felt chintzy and a far cry from the Hilton that garnered an outstanding reputation in the past.

Location to our event

Property was in good shape. I attempted to check in early and they couldn’t accommodate us.