Holiday Inn Express & Suites Watsonville by IHG

Spacious room, clean and good staff

Location, beds were too soft, little pricey.

Location / janitorial and lunch staff were great

Front office staff were horrible. Worst experience possible. They made me call bookings . Com and your staff made me cancel. I had to buy in the spot for about $200 more.

Everything was great! The room very cleaned and staff were very helpful. I arrived to Watsonville early around noon and I called to check if I could check in at a sooner time than 4pm. They told me to call back around 1:10pm and I did. They did accommodate us to come in sooner and I appreciate it so much! They were very nice and professional. Overall our stay was a great experience!

No bad reviews everything great.

The room was very clean and in a good location.

The system was down so we weren’t able to check in. I acknowledge that there was only one person working front desk and she did a great job with managing letting the whole line into their rooms in a timely manner. Just unfortunate because we would need to ask to be let into our rooms anytime we left the building.

I liked the location, the breakfast and the cleaniness

When we arrived we realized the receptionist was having to open the doors of the rooms for all the people, which made the experience a unpleasant. I say this because every time we went out the room we had to wait for her to come back from upstairs while she opened the rooms to everyone else.. just not okay for almost $600 weeks paid.

The hotel itself was good, the location was decent.

Prior to checking in, apparently there was some sort of power outage so we didn't have a room key at all during our stay and their staff had to let us into our room each time. When I inquired about a possible discount about the inconvenience, I was told no.