DoubleTree by Hilton Montgomery Downtown

Lots of issues with keys. Upon arrival our keys would not open our room. The bathroom sink did not have any hot water. Ice machines did not work. At 4:00 AM someone put a key in our room, got the door open. The only thing that stopped their entry was the security latch. We were startled and screamed for them to stop. When staff was notified they were not helpful. Gave us a $100 credit - we asked for an explanation of how they would have a key that opened our room - no response. When we returned from the over-priced breakfast our key would not open our door AGAIN! Do Not Stay at this Hotel - looks nice, but is falling apart ! There are some major training issues with front staff. Worst hotel experience ever!

The location

For the price the rooms should have refrigerator and smart television the cable channel were limited and wasn’t any good channels

Felt better than last stay. Very comfortable AC, the room was nice and cool when I checked in. $10 for a bottle of water at front desk seemed like just a ted much :-)

I definitely enjoyed Downstairs Bar the lemon pepper wings was 10/10 and French fries 🍟 drink 🍷 was on point as well. Definitely stay again

They was out a lot food and I think they should been fully stocked by it was Easter weekend

I loved the staff. They made us feel at home! Like family. Evan after check out, they allowed me to leave my car for the day until my daughter was done with her dance competition. They ALL encouraged her to do great!! 😃 Thanks to them she did great! My father is from a small town close by. Definitely, will definitely be back to close this family tree gap!! Thank you

The restaurant didn't have a waffle machine. My daughter was disappointed (even though she really goes for the bagel)!😕. I know that's petty, but I honestly didn't like the way a staff member was treated by another customer over it. The restaurant is separate from the hotel. That should be mentioned. Everyone is raised differently. Each house is different. A little bit goes a long way!

Easy check-in. Served full dinner menu at bar (restaurant itself was only open for breakfast). The bartender was fantastic. The whole experience was an A+.

Limited parking & had to pay $14.95 per day.

The staff were helpful

Old, in need of a refurbishment. In room, no usb terminals, no fridge, coffee maker didn’t work, shower so strong blew curtain out & soaked the floor/walls, outlets sparked when putting plug in, could clearly hear all outside noises all night, very loud at 1:30 in morning.