DoubleTree by Hilton Montgomery Downtown

Bed was comfortable

Hotel dated and run down No fridge in room , no USB plug ,bed base had no protect on the corner and cut my leg open , bathroom squashed Not as advertised

I've stayed at lower end hotels with more and better amenities. My room had no refrigerator nor microwave. I'd expect a Hilton hotel to offer those 2 things at no additional charge. The hotel seems to have only 1 luggage cart available. Again, I've stayed at lower end hotels with multiple luggage carts. I'm not saying I won't stay at Hilton Hotel in the future but I will NOT stay at the DoubleTree in downtown Montgomery a second time.

Had to book a same day. Arrived around 8 and found a fenced parking lot with no parking spots. Cars double-parked. Called management and was told to go to the lower level. This was a well-lit dungeon, no other cars parked there, construction materials stacked up so no wonder. Called management again and they would not cancel my reservation. Lost my business for good. Went down the road and got a decent room at another motel. Just wanted to warn anyone before they decide to make same mistake I did.

My room was supposed to have a crib, I booked it with a crib request and called to verify it a few weeks out. Both times I was told the crib would be there. Now during check-in I'm being told the entire hotel has only one crib and it was already taken. There was no attempt to remedy the issue in anyway, like idk having more than one single crib for an entire hotel

Do NOT stay here. My family and I checked into this hotel this past Sunday around 12:30 am and walked into the dirtiest hotel room I’ve ever stayed in. Upon entering the room, we found trash on the floor of the bedroom, a wad of black hair in the bedroom trash can, mildew on the bedroom curtains, and a pink makeup stain on one of the bedsheets. As for the bathroom…there were dirty tissues in the trash can, a used towel on the floor, a used hand rag on the bathroom counter, and hair still on the countertop as well. We sent the photos to the lady who checked us in downstairs and she offered to move us to a different room. We declined since it was already 1am and had unpacked our belongings after driving for 17hrs. She said that she would inform the manager in the morning and get back to us about the dirty room. We were never contacted back from the manager, so we submitted our complaint to the Hilton hotels feedback form online. We also never heard back from Hilton regarding our online submission so we called a made an official complaint about an hour ago against the manager.

Cobwebs in the room. Curtains are torn and ripped to shreds. I was scared to get in the bed or sit on the sofa.