Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG

Breakfast was a good suggestions. Rooms clean and comfort.

personale molto gentile

The desk clerk was amazing 👏 and even tried to move us from the 3rd floor to the 1st floor to accommodate my elderly parents. So friendly.

Breakfast was sub-par. No scrambled eggs and no bacon but was told by the cook that they were coming. I never saw them and waited for at least 20 minutes.

Breakfast and coffee was great. The staff was amazing.

The smell of cigarette smoke is strong. Especially in our first room. The staff made it right which was appreciated. But that may not be the case every time.

We had to be moved rooms, the AC was out, the elevator broke while we were there. You have to use your card to get in and out of the hotel after 10pm, that didn't work with no front desk attendant, we waited for a good person to let us in. There were roaches present, no housekeeping and the parking situation was horrible. People taking up 2 spaces and no one doing anything about it. I gave it 2 stars because one person was trying to help.

Arrived T 4pm no rooms available When hotel was already reserved At 6 pm still no room no customer service when clerk called manager Christopher about said couldn’t do anything about it that we can just cancel Clerk Alex did take it about herself to find another room Checked into that room and tv didn’t worked Not the cleanest When next day went to front desk to speak to manager never came out was asked to leave name and number and didn’t recieve a call

When I arrived the person at the front desk said what room I was in while other people were there. I always thought they werent supposed to do that but I could be wrong. Now the room...it was dirty. There was hair in the bathroom along the sink and the mirror. There were spots on the floor it looked like hadnt been vacuumed. The desk in the room was super dusty like they never cleaned it. There were some old stains on the bedsheets and some random hairs. It made me think they didnt change sheets. The room itself smelled musty and the bathroom smelled like it hadnt been cleaned. I didnt even eat their breakfast so i dont know about the breakfast. I didnt trust it if they couldn't clean the room properly.

I love this place. Staff is always good to us. Rooms are always clean. Breakfast is great.

I can’t fine one thing I don’t like.

Quick and easy overnight stay for the road. Did find a piece of a roach in the hotel room that disturbed me, but exactly what you’d expect from a 2 star stay

Very dirty. Mold in rooms