Holiday Inn Express Hotel & Suites Albuquerque - North Balloon Fiesta Park by IHG

The elevators were broken the nights we stayed it never got fixed. The cleanliness of the room was not great and we called but the front desk never answered. We asked for extra towels and were only given one set. The breakfast was very minimal and not much quantity.

The room was still dirty, beds unmade, elevators didn't work and the door lock was broken. I requested a refund shortly after checking in and booked a different hotel.

Easy to get to hotel

Parking lot was too small. Had to wait 30 min for someone to check me in. Room was dirty. Sheets were dirty.

The room was clean and the beds were comfortable.

The elevator was broken, and our room was on the third floor. We were traveling with our dog, so lots of trips up and down the stairs

I booked this property 3 months in advance. Followed the 3 pm check in rule. But when I went to check in, I was told that the hotel accidentally overbooked. So, they had no room for me. I asked the receptionist what I should do, she told me to try the “motels” nearby. I was very upset. While I was talking to her, a man came in and checked in and got a room!!! When I complained more, she said her manager is coming and “let see what he can do”. The manager came and finally gave me a room that turned out to be a bigger room that I booked. My point is..if the hotel “accidentally” overbooked, was I my fault? Why didn’t they gave me the other room in the first place. But instead, told me to go to try the motels nearby. Very unpleased. Then, two days later, I wanted to use the washing machine. I asked the receptionist if I needed coins to operate it. She said they don’t carry cash at the counter and told me to try the gas station next door. I spent 30 min in trying to get the coins. The receptionist had no clue that one could download an app, load the money, and operate the machine!! She is at no use at all!!

Was very disappointed that a room was not available on the first floor since I have knee issues and am 79 years. The elevator was broken and the room smelled like dogs had poop.

Will not be back

Safe

Pretty decent stay overall. Couple glitches, the key cards would go out when kept near anything with a battery or electricity. Two key-cards had to be reset multiple times in four days. Two different occasions the counter-help was nowhere to be found.

This was an excellent stay. We stayed here due to being in a little bit of a pickle due to an unexpected vehicle repair as we were passing through Albuquerque. Staff was very accommodating and helpful and we really appreciated it!