InTown Suites Extended Stay Colorado Springs

Zero frills not even an ice machine. Front desk said there are ice trays in the fridge/freezer. Twenty cubes in 6 hours, wow. Hard to find entrance (only the address above the door) which was down steps. We got several pages of paperwork and signed 5! times. Ridiculous

We didn't get to the hotel by 6:30pm the day of our check in cause our flight was delayed so they cancelled our entire stay for the weekend and charged us a cancellation fee even though we never cancelled anything. Apparently you must be at the hotel by 6:30pm to check in or else the hotel automatically cancels your entire stay. I've booked hotels in multiple states, countries and even multiple continents and never had or even heard of a issue like this before. The office closes and locks up at 7pm and doesn't reopen till 11am, what kind of hotel hours are these? We had to sleep in our car the night we were supposed to check in cause with the event we were there for all the hotels were booked for 40 miles. Their after hours number was absolutely 0 help. At 11am we went to the office when it opened and they told us our stay was cancelled, they already charged me for a night stay (we didn't even stay there) and a cancelation fee. Our original room we booked and they cancelled was already rebooked by someone else and they told us they were sold out of rooms. I was livid! By far the worst experience of any hotel custom service I've ever had and I've stayed in multiple places all over the world with well over a hundred nights of stays total. Absolutely terrible hotel service!

Property wasn't upgraded at all like the photos had suggested Property felt very dated and thr parking lot was in terrible condition.

Nothing

It was dirty, dingy, outdated and disgusting. Staff could never be found or helpful. Most entry doors didn’t work with the key card. We had to keep trying multiple doors around the building until one opened.

Nice property and big rooms. The hallway and entire first floor stink of smokes. Downside is checkin time only until 7:00 pm.

For the price, InTown Suites served it purpose and the rooms were surprisingly nice. My only complaint is that my four rooms that were reserved wasn’t available upon arrival at 11 o’clock. It appeared that it was only one or maybe a very limited number for housekeeping; which made the wait longer than expected. The saving grace and real hero was without a doubt the receptionist, Aaron. Aaron delivered quality service to all the guest all while working without any additional front desk support and with a genuine smile. Because of that alone I would recommend staying at InTown Suites.

I booked through Expedia. When I showed up to check in the hotel was closed. I called the only number I could find and the person that answered told me "if your not here by 7pm, we have the right to rent to someone else, and that's what we did. All rooms are sold out. You'll need to take it up with Expedia" He hung up! My wife and I got there around 7:30pm and received NOTHING about check in before 7pm. To be honest, the place was a dump so it might of been a blessing in disguise.

I did not like the fact that they advertised dishes and they had none for us we had to buy everything to cook with clean with we had to provide toiletries they only gave us one roll of tissue they did not have any cleaning supplies we checked in on a Tuesday and we had to wait until Friday for them to clean our room had to purchases everything so on top of paying for our room for a week I also had to come out my pocket to buy necessities for the room and that sucked but other then that was very clean and homey

Guests hanging out in back parking lot with children playing in the street.

Seemed overall clean; just an old, not updated building, and so it had some weird stains on the carpet in some places and peeling paint