Best Western Kilmarnock Hotel

First arriving to the hotel, we were greeted with a toddler at the front desk sitting on the workers lap. We then had to pause our check in so she could take the baby outside for pickup. The elevator was dirty and had not cleaned. Upon entering the room, first glimpse it was okay. After opening the curtains, the window was dirty. Thought it was outside but no luck, it was the inside. Bathroom soap dish had scum from Previous guest. No other rooms available. Thankfully we had Lysol wipes to disinfect areas of the room. Pools were never cleaned and had green stuff floating around although we was told of pool hours so it was in use. The next day, we requested clean towels. The cleaning lady told me all she had in her cart was the ones she used to clean the rooms. I requested fresh wash cloths and towels again. Never received them. At 10 pm upon returning to the hotel there was a sign at the door that said helping another customer. We waited. Finally, the lady that was outside smoking came in and asked could she help me. I asked for more towels. She asked where my old ones were. Told her in the room. Explained to her the request earlier. She went on and on about not having a lot of them. Finally, she goes to the back room and returns with two saying this is all she has. It’s three of us standing there (husband and child with me). Told me she would bring another up to room. This was the ONLY hotel within the town to stay except a motel which was probably better. NEVER AGAIN

The continental breakfast was horrible. Everything was gone by 8:30am and never restocked and it was open till 9:30 am. Had loud noises till midnight in room beside us and in the hall.

If anyone gives this hotel about a 1, they have to be joking. Soap dish still had soap in it from last occupants. Hair in the sink, trash can, and floor. Asked cleaning people for extra towel, she said she did not have any. Free breakfast was terrible had to go out to eat. The pool had some green stuff at the bottom to assure nobody swam in that. The fact that I read reviews of 7.8, I am like, you need to live life much better places than this out there. Even the staff complained about not support from management.

Friendly staff clean rooms

The staff were friendly. The beds were lumpy. Two of our llittle bottles of shampoos and lotions were dirty. There were stains on some of the walls and the lamp shade. There were spider webs in the upper corner of the shower. One side of the shower rod was pulled away from the wall. Breakfast was till 9:30. There was nothing left at 9:00. No bread, no pancakes, no eggs or meats. We went to the front desk and asked but was told the chef had stepped out and what was there was it. The pancake mix had been out all week, the mix wasn't delivered. A pan of eggs was made 15 minutes before but they were all gone. She was willing to make more eggs but we declined.

It was not so good. There was a toilet plunger outside of my door.

Good staff

Good stay for the price.

The hotel was nice but the room had bedbugs my wife and I were bitten really bad

We checked in, went to take a shower, cold water. Switched rooms, took showers, went to turn ac. No ac/heat. Switched back to original room to avoid having to move 3 times. Asked the next morning if I was out of line to ask for a discount. Front desk employee said no, let me call the manager. Denied my request. Almost seemed as though the front desk people were all family and they were keeping an eye on things while some were babysitting kids behind the desk. Very strange snd disappointed in full price stay for rooms without basic amenities.