Best Western Kilmarnock Hotel

Professional staff

With the exception of the remote control chewed up but it was operable everything about check in was great !!!

The property was clean, the staff friendly. Courtesy breakfast was tasty, but ran out of eggs around 9 am, when breakfast was served until 9:30. However, it was the weekend, so perhaps more people.

It was a wonderful experience

The room was extremely clean, but it did smell like old smoke. The air conditioner dripped, so the carpet was wet under the unit, but the bed was super comfy and the bathroom was extra clean. The staff was great and very accommodating. I did not go down for the breakfast so I can’t remark on that. I would stay here again. Quite honestly, though, if you need to stay in Kilmarnock, you have no other choice. I would not be scared of this Best Western. It was fine.

Clean room, comfy bed with lots of pillows. Breakfast was not so good. Waffle batter was to thin and would not cook right. Friendly staff.

Staff was super pleasant. Other than carpet, the room was clean enough. It ends there. Trash cans overflowing everywhere outside and all over the grounds. Pool was cloudy and near outdoor trash overflowing and smelling. Trash and socks stuck in the fence. Our room was at the end of the hallway where at least 20 bags of garbage were piled inside the side exit door. The hallway carpet was just gross. Grabbed anything that was sealed for breakfast but there were eggs and sausage available. I don't know how Best Western puts their name on this place but there really aren't many options in the area. Staying more than the 1 night we had planned would not have been an option!

This property is in need of major renovations. The fan didn't work in the bathroom of one of the rooms. The tv keep loosing connection. The breakfast qas awful. The waffle mix was too thin and stuck to the only iron working. The eggs were disgusting. I had a large bug in the bath tub. The public rest rooms were filthy and had no paper towels.

Outside needs an upgrade. Signs need to be upgraded. Entry drive needs to be upgraded. Staff were very friendly and helpful. Breakfast was very good (except for the waffle makers)

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