Bournemouth East Cliff Hotel, Sure Hotel Collection by BW

I am writing to express my disappointment following our recent stay at your hotel. Unfortunately, our experience did not meet expectations due to several issues. Upon arrival, we noticed mould on the curtain, a dirty bath, and a non-functional telephone in the room. While we appreciated being offered a 50% discount on the first night, we have since reviewed the charges and noticed that the full 50% was not actually refunded as agreed. Additionally, despite having the “service room” label displayed on our door for the entire day, no housekeeping staff attended our room. We were left without clean towels and other essentials, which caused significant inconvenience. While Josephine, the manager, was helpful and tried her best to assist us, our overall stay was disappointing. Given the circumstances, we feel that more could have been done to rectify the situation, but unfortunately we had limited options at the time. We kindly ask that you review our concerns and the refund discrepancy and advise on the next steps. We hope to see a resolution that reflects the inconvenience we experienced. ]

Nice room great value for money

Good food. Clean room. Lovely staff. Decor a little tired

Terrible hotel, most of it closed, microwave food , £20 to park for the night ( didn’t mention this when we booked ), air conditioning apparently according to booking.com , can’t find it 😳, if I ever visit Bournemouth again I won’t be staying here , costs more to park than the hotel 😳, on the plus side I’m only here for 1 night 🤣, how can anyone( there were a lot) stay here on a coach party for a week 😳😳, apart from all that it was great 🤣🤣🤣, anyway, off to bed now without a nightcap baileys and ice as they have hardly any drinks at the bar 😃😃

Don’t agree with having to pay £20 for parking should be free the room was nice but hotel worn and needs a lot of TLC but young chap that greeted us was very polite and helpful

I drove past the hotel twice because I thought it was closed down. The outside of the building is horrendous. Check in said 11am-4pm got told to go away till 4pm but had to check out at 11am so only got half a days stay. Room had an inch of dust on the windows which felt like they would fall out when you tried to open. Such a shame as the views were fantastic but the hotel is not.

Very run down, smelly and noisey

After reading some of the reviews we didn’t have high expectations so we were pleasantly surprised on arrival - although the outside is in great need of a paint we thought the inside looked pleasant enough and we had a good size clean double room We really appreciated use of the sister hotel as the atmosphere there seemed a bit more alive with families using the pool and sitting in the bar etc . The one thing I’d change is the check in time I’d rather 3.30 and leave room by 10.30 as 4pm check in feels a tad too late .

The room was very spacious , like a super king room with 2 big singles beds put together. For us was perfect, with one side of the windows facing the beach. We choose do not have housekeepers as we had everything with us. (We took our rubbish daily out and we keep the room clean ) For not having housekeeping they offer us 6 free drinks which we didn’t use them as we been daily out eating as we need halal food. We did not use any other facilities from hotels.

Good location,