Residence Inn Boston Andover

The location was beautiful! The staff and accommodations were great as well.

We found - visually saw - a RAT in our room night 1

A large RAT in our hotel room

Clean rooms, friendly staff, breakfast could be better, and hot tub wasnt working, pool open hours should start earlier

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The room was spacious, a little outdated but it was functional. The major problem that I had were the cockroaches that were infested in the entire hotel. They came out at night in the room but during the next day they could be seen crawling all over the floor and walls in the hallway by the elevator on top of the trashcan. Upon checkout, I informed the front desk and they were aware of it and we’re going to look into fixing it. I feel like this is unacceptable for any hotel let alone a Marriott, which is a national chain. To pay a decent amount of money to rent a room for one night and then have it infested with bugs is a health risk and not acceptable.

It was a great stay

We reserve 2, 2 bedroom suites. When we arrived we were told they couldn’t find the second room. We waited 45 minutes just to be told they only Had one of the rooms and will give is a one bedroom for free. When I paid much more then that. We got to the rooms to be greeted by roaches and bedbugs. We went to tell the manager we were out of there because of the infestation. Their reply was okay then. You guys are all set. Unprofessional, filthy, and smelt horrible on top of all

I booked this hotel for its outdoor pool. To my disappointment the pool is closed. It’s late June and the temperature is mid 90s. The hotel has yet to open the pool for the season. The listings states there is a pool but what they do not tell you is they are not planning on opening it.