Residence Inn Boston Andover

Great stay- the staff was pleasant. Breakfast was good, lots of choices. Great location to walk around for exercise.- very pretty

The size of the suite rooms was very nice.

The property wasn’t clean and not well maintained. Our room wasn’t very clean and the breakfast area each morning wasn’t clean and tidy. Our room’s fridge was broken and looks like it had been duct taped back together. Staff was unwelcoming and not interested in our concerns. For the entire stay the pool and hot tub were not open which was one reason we selected this hotel.

The hotel is located in a nice office park, so it's quiet. It's an area walker-friendly. The walk is pleasant. The room is comfortable and generally clean, although we did see a tiny roach. We stayed there a few years ago, it was very nice. This time it is showing its age; apparently requires a major update. Pots and pans don't seem to complete, for example, we saw a small lid without a pot matching it. For some odd reasons, there did not seem to have exhaust fan in bathroom. Staffs are nice and quite helpful. Breakfast was good as usual. Laundry facility was good and efficient. There is one good Italian restaurant in walking distance but seat is hard to find. There is no other alternative unless we drive somewhere. Overall, it was a nice stay. If price is right, we will be happy to return.

The staff was great!

We booked (3) 2 bedroom suites for a wedding weekend. The room’s furnishings are out dated and the air conditioning wasn’t working properly in 2 of the suites. The breakfast wasn’t too bad.

This hotel chose to perform planned plumbing maintenance on a pipe that fed an entire floor without any warning to the inhabitants. When you are standing in the shower soaped up and the water goes off for over a half hour, you can’t rate the customer service very well. A simple NOTICE ahead of time to the occupants could have avoided a very unsatisfactory experience at this property. The front desk didn’t even know the planned maintenance was taking place until the 3rd time I contacted them. Once it was fixed, the shower remained unusable for an hour as the hot water ran rusty. Performing maintenance on the property is not my issue….failing to notify the guest of impending impact is a big issue. Do better next time.

Excellent hotel!

We had a great time! Everything was clean and quiet! Hot tub was perfect.

Everything is good except there is smell from the carpet made us couldn’t sleep well

My Mother and I recently stayed for 3 nights and had a great experience at Residence Inn! Check in on Wednesday was smooth, staff was friendly, manager Bobby was present and helped bring in the luggage cart I used on arrival, as I entered lobby. I had called earlier in week, was told pool may open on 6/18, it did not, but officially opened for season on 6/19 and was quite popular with the guests! Pool water was a bit cold, but the hot tub was perfect and my 81 year old mother got to try one for the first time and LOVED it! We had suite 210 and it was perfect for our dogs, as it was tucked away in a corner, quiet, very clean, beds were very comfortable, loved the fire place, had an oven and burners, full size fridge, and anything you could need. It was like a perfect sized apartment with two separate bedrooms and 2 bathrooms! While the decor is somewhat dated, my mother loved it, everything was in good condition, we loved the views of the trees, and it was peaceful. Occasional noise from upstairs neighbor but it was minor. We usually rent a house for trips, but this was cheaper, and worked out great! VERY pet friendly, all rooms can be used for pets, so your not stuck in the same wing with barking dogs. Lots of trails around hotel and poop bags available around property, which was lovely with flowers all over! The building can use some work though as some siding is rotting and missing. Breakfast was the same daily but excellent besides plastic like scrambled eggs.