Residence Inn Boston Andover

Manager on duty behind desk upgraded my room which I never even requested. Much appreciated!

Nothing unique

Room was very nice.

Not very accessible. Had to push the luggage down a hall, then outside thru an uncovered area, back inside, down a couple more hallways. I asked receptionist if that was the easiest/shortest (mom is 92) route. She said yes. Turned out there was an exit door just a couple yards from our room. The Handicap parking on that side of the building was no where near the door.

Lovely

Michelle and Bobby at front desk were very nice and helpfull. The rooms were very clean. Every room was well supplied. The breakfast was perfect. Pool was not open but only because it had to be inspected by the city for the season. I would certainly stay there again. It's in a nice quiet area but within minutes to Wal-Mart, Market Basket and Restaurants.

The location was good and the room was a nice size.

The fact that the open was not open for use even though we were told upon check in that it was. We were only given 2 towels for a family of 3 and got attitude from the staff when we requested additional towels. Front desk staff had major attitude issues when we had issues that we would like addressed. The queen bed sink in the middle which made it hard to sleep and the pull out bed sunk down at the head of the bed. Whole place needs to be updated. Kitchen had very few utensils which made cooking even Mac and cheese difficult. Would recommend staying elsewhere.

My stay was awesome this is the first hotel I’ve been to where I can prepare my own meal and the environment was clean I loved it I’d definitely recommend

The pool wasn’t available.

My stay was comfortable and the place was clean. The pool was down, which was a bummer since it was 87° outside. My check-in process was smooth, quick and seamless. My checkout process was interesting. There was nobone sitting at the front desk. The general manager was in her office. She yelled out “what can I help you with?” I told her I was just looking to check out. She nonchalantly told me to just leave my key there. Part of me enjoyed that too. However, I do think she could’ve been a bit more friendly about it.

One night stay for local wedding. The room (227) was extremely noisy appearing there was a generator system outside the window. Tough time sleeping. Carpeting was aged and frayed. Served the purpose for a few hours sleep.