AC Hotel by Marriott New Orleans French Quarter

air conditioning was problem, reported and "fixed" but never got cold as thermostat setting

Loved the location. Close to everything

Limited lighting in the bedroom.

The staff was great

Nothing bad

The hotel was a complete let down. The hotel itself was dirty. You can hear everything from your neighbors beside and below you. The valet parking situation was a nightmare. The workers are unfriendly and do not communicate properly. We received a text that our vehicle was ready but it was not. We waited over 45 minutes for the workers to get our car. When I tried to discuss with the hotel staff they said they were unaffiliated even though the valet has “AC Hotels” on the front. They also charge $60 per night for this service. I will never be staying at the AC New Orleans and I definitely won’t be recommending it

Great place to stay. The location is very convenient and the hospitality was amazing. We enjoyed our room and the hotel amenities. Highly recommended.

I am a longtime Marriott customer and Gold Elite member who just stayed at this hotel for the second time, for 4 nights this time. It was a bad experience that was made worse by the dismissive nature by the operations manager to my feedback. This person was both defensive and dismissive when I contacted them to share my experience. Here is the rundown: - air conditioning in room was broken when we arrived. - there was no shower gel in the bathroom (2 shampoo and 1 conditioner). Nobody bothered to mount the bottle on the wall. - I paid extra for a sofa bed which was not made up when we arrived. My daughter never got a blanket until the 4th time I asked and she was very cold the first night and did not sleep well. - the wrist band policy and $15 charge for lost bands was punitive and greedy. I was fully supportive of security, but a charge for a lost piece of paper is ridiculous. - I could not get a late check out despite being a gold member. This was abruptly rejected and I still saw others checking out later than 11 am with no issues. I was stupid enough to follow the rules even though I am supposed to be eligible for late check out. - I had to bring my 7 bags myself into a room on the left side of the lobby and the employee told me to come in the room to bring them (board room type place). When picking them up I followed the employee who snapped at me that I cold not be in the room, which made no sense since the prior employee told me to come in. - my room wasn’t made up until after 4 pm on our last day even though we were out of the room for about 7 hours from 9:30 am.