Fairfield Inn & Suites by Marriott Keene Downtown

Front desk was fantastic, super nice, and told us the history of the town.

N/A

Staff, facilities all great. Bed was comfy.

Breakfast isn’t great but if you’re not fussy and get lucky with what hot food is being served then you’re okay.

Friendly, A+ Clean, comfortable, coffee in lobby 24/7

Breakfast was just okay. It would be nice to have real cream in a pictcher, instead of individual liquid cream that never needs refrigeration . We stayed two nights. Our room came with only 1 regular coffee, and 1 decaf coffee & tea, so this means two people cannot have cup of regular coffee in their room without going to the lobby if the 2nd person also wants coffee with caffeine. We only had one person drinking regular coffee, but housekeeping only refreshes your room every other day. So for morning 2, there was no regular coffee or cream for the morning. Maybe most people don’t mind. For what it cost to stay in a decent hotel I would like to have a cup of coffee in my room before going out to face the world.

It was in a great location to many things in the area we were visiting. The breakfast was a nice touch.

The garage wasn’t attached so we got pretty wet getting back to our car with our luggage

Clean! Friendly! Attentive!

Free breakfast.

First, the service provided by Staci, front desk representative, and Keven, engineer, was always professional, courteous, and genuine. I gave a very low rating because of the condition of my room, numerous issues with the housekeepers, general manager, and the breakfast attendant. This property falls far below Marriott standards, and I second many of the reviews regarding cleanliness and overall condition of the property. The towels were dingy, hard, and raggedy and despite bringing this to the attention of the GM, I continued to receive them for my daily refresh. This place is more like a low budget motel masquerading as a venerated Marriott hotel known for high standards. The breakfast attendant is unprofessional and rude. Her tip jar only has $1 and that’s because she left it. My biggest tip is for her, is for her to learn basic customer service skills! The GM ignored my concerns and only responded after almost a week, and me sending another email describing the rude and unprofessional behavior of the breakfast attendant. It’s no surprise to me that some of her staff lack basic customer service skills because it was evident in her lack of urgency and response to my concerns. The “light refresh” might be why the rooms are in need of a deep clean! Requesting housekeeping was always met with resistance and that’s completely unacceptable given people are paying and expecting such a basic service. Housekeeping staff are passive aggressive, and, in need of training on how to properly clean rooms. I’ve stayed at Marriott properties in the US and abroad, and this ranks as one of the worst. I would not recommend this property unless major renovations were completed and staff, and management, are fully trained on how to deliver customer service that is the standard, and expectation, of a Marriott property. Also, the parking situation is concerning and as a woman, traveling alone, I have felt uncomfortable due to people hanging out in the stairwell of the parking garage. My workday started before sunrise and there were at least three times I encountered someone hanging out in the stairwell. Be safe.