Harrison Hot Springs Resort & Spa

I have been a regular at Harrison ever since I was a toddler. I’m currently 56 so A LONG TIME. My family used to go when they first opened in the late ‘20’s. When the road there was rocky and you could look down and be scared of the drop in the area apparently. My auntie worked as an RN for Vancouver General and every year, that is where they went for their reunion. My daughter’s first visit was when she was 3 months old. To say I have been there tons of times is an understatement. It has always been my go to. Not that I haven’t had issues from time to time but they have always been rectified. Or at least attempted to be. Fast forward to this last stay. We had dinner at the Copper Room to celebrate my daughter’s birthday. If you’ve ever eaten at the Copper Room, you know it’s spendy. That night they were too busy for how many staff they had. Service was AWFUL. The server was literally rude, complaining when I asked what the Chef’s Special was that night that she was ‘too busy’ to go over it and that she’d ‘come back.’ Yes, I was a little taken back and offended. Food wasn’t much better. But I didn’t complain. But because they were SOO terribly slow, I didn’t want to waste any more time waiting for the server so I put the money for the meals in the booklet and let the hostess know and off we went. When I went to check out the next day, they tried to charge me the almost $200 AGAIN!! Someone was dishonest. I wasted over TWO hours waiting for a manager or SOMEONE to correct it. My daughter was stuck in the car as we had already checked out and left the room, with my SERVICE dog. It was too warm to be doing that I never really got a resolve but because I’m from the US, I wanted to get it corrected so I didn’t have to waste more time with my credit card company challenging it. That delay meant not only a lot of uncomfortable waste of time but also made us arrive at the border at high traffic. The next day, the server called me and left me a message, apologizing for the ‘misunderstanding.’ The guest service person checking me out made me feel like I was a liar. And had no authority to do ANYTHING except waste my time, insult my character and be ridiculously slow finding a manager that I could speak to. The experience was AWFUL. SO I called the server back. FIVE TIMES. I have NEVER been called back. It has NEVER been addressed NOR corrected. And I haven’t been back. And by now, that would have been at least 2 times. To say that I am both disgusted and disappointed is a major understatement. There have been a lot of changes and mistakes over the years. No where is perfect. But due to this experience, I will NEVER be back. Because I work for Disney and am very familiar with the hospitality industry, I don’t normally write negative reviews-especially when I have had mostly excellent experiences but you can’t recover from something like this when EVERYONE drops the ball-no one of any authority clearly follows up nor do they apparently care that they have treated a long-term repeat guest and their family, horribly. I gave them a FULL 6 MONTHS! Apparently they can afford losing my long term business but it is for this reason that I am writing this because this ALL needed to be said. Someone needs to be accountable. Light needs to be shone on this type of behavior. Sadly. UPDATE: I spoke with the new manager at the Copper Room, Manav, who spoke with Ms. Fox who "accidentally" didn't apply the funds left on the table for our meals and assured me she would call me. Two weeks later, she finally called me only to tell me there wasn't anything she could do. And 'haven't I ever made a mistake before? Mistakes happen. We were busy." That's it. No "I'm truly sorry. No nothing." So 9 months later-I am SO done with Harrison Resort. Done. Put a fork in my DONE!

pool

old building

Wonderful location beautiful lake and amazing mountain views, good mineral water facilities

Overpriced, too crowded,

The location was awesome

The elevator button needs to be fixed, the bathrooms need a touch up

地理位置离市区较近的温泉！

设施太老化

The hot baths, the nice reception staff, and the overall atmosphere

There was a lot of garbage around the pool and when I mentioned it, the staff didn’t seem to care. The garbage was there several hours later so I started the cleaning. Some of the staff were beyond rude. The lady serving cookies was actually swearing her head off - not sure if she had an illness but she definitely should not be in a customer facing position. In general, the staff don’t seem to like the guests.

Location is good, nice views. The rooms are large enough, they need some upgrading and to be honest they need to be cleaned better then they are. Service i could improve, asked questions which no one could answer or help with. Bathrooms in the pool area desperately need cleaned throughout the day and night. Overall for a resort and the price it was disappointing.

The pool, restaurants and facilities are very nice

The staff were very rude, I was told I was able to pay upon checkout for room charges as I have at many other hotels in the passed but then was called down to the front because they had been charging to my card instead waiting till the end and I was told this is because they can't trust that I will pay upon check out and was said infront of a lot of people and made it sound like I was broke and couldn't afford to stay there. Also was not given a proper shower current so when ever me or my wife would shower the floor would be soaking wet in the bathroom and run onto the carpet, upon checkout and room check I was given my full deposit back and I have work up today being charged a bunch of charges by them. I will not be coming back here and will be recommending anyone that asks to not stay here also.