Harrison Hot Springs Resort & Spa

could have provided printed copy of whats about town and whats included in our room stay.

We stayed in the heritage building. The room smelled moldy - the carpet was very old, and needed to be re-stretched. old lamps with dirty shades. Bathroom was also old and need of updating. The building was in need of cleaning, the windows were dirty and had spider webs in in the screens. Outside, no one had cleaned around the property, lots of beer cans and garbage.

Breakfast was ok.

Where is the hotel staff? The pool was very busy with people doing everything that they are not allowed to do. Teenagers playing with hard balls that could hurt babies, loud music playing…all in the pool where this shouldn’t be allowed. Hard to get towels, no staff available to help around the hotel or keep the hotel clean in the common areas…some parts of the resort are abandoned. A bit of renovation and staffing appropriately can make the experience better.

Had a really pleasant mid-week stay. Staff were very friendly and helpful. Was in a room in the heritage building, and yes, the walls and carpet are a bit worn, but it was clean, the bed was comfortable, and I appreciated the spaciousness and large walk in closet so I didn't have to constantly trip over my luggage like I often do in more "modern" hotel rooms. The only issue we had was we were directly over the door that goes into the pools beside the towel desk, and it banged really loudly everytime it closed - one of the staff said a spring was missing, so hopefully that has been fixed.

Zhang and Zhu are directors of Vancouver’s Saliance Global Holdings Co. Ltd., which has Chinese connections, and of Aldesta Hotel Group Co. Ltd. The owners of this hotel should be ashamed of what they are offering. The hotel is in great disrepair with extensive building code health and safety violations. There are mouse droppings everywhere. The room was over $430 for the night, and had all the qualities of an east Hastings drug den. Beds were uncomfortable with short black hairs in our bedding. Bathroom had hair all over the floor, blood in the bathroom grout, silverfish running all over the floor and bathtub, bites all over our body, room was musky and moldy, no fresh air, no heat, dust was over all the furniture, several carpet stains, room was filthy. Bed sheets piled in the hallway. We were offered 25 percent discount in the morning (we arrived very late and we were exhausted). And another potential 25 percent after they completed their housekeeping inspection. Not worth even $69 per night. Disgusting. We were itching all day, this place is infested and dirty. Hotel should be shut down. Rooms were very noisy and you could hear every conversation and neighbour’s tv. We decided not to shower or use the facility hot springs due to the cleanliness issues. Staff are not empowered to make the client whole and complete when valid complaints are offered with pictures. Blame housekeeping. The problem is systemic. I’m cancelling the charges on my credit card.

Swimming pools were great 👍

No space to put down or hang stuff in changes room while changing. No benches, no cabins, I had to change my little one on cold floor in washroom.