Hawks Cay Resort

BAD SMELL AT ROOM

We thoroughly enjoyed our spa massages. The resort is spread out and we will keep the villas in mind for larger family vacations. Staff is generally trained well but frequently do not go the extra mile one expects to find at a luxury resort. Salt and Ash was a nice dining experience but not altogether unique. We actually discovered a hidden gem of a restaurant, off-property. The Angler and Ale restaurant was mixed, inconsistent; some of the food was hit or miss. Had to send back the yellow tail piccata because the fish smelled fishy and the piccata sauce was overcooked, stiff not a juicy lemon-butter caper sauce that it should have been. Some staff was friendly and helpful, others were aloof and rather militant in their approach to customer service. Also did not know the resort was kid-friendly and pet-friendly; it was overrun with kids during our stay. We were in the main hotel section and sound travels through the HVAC vents. With a lot of kids on site, somewhat annoying. I've heard better comments in the past than what we actually experienced. Change in owner/management maybe???

We recently stayed at this property and overall, the hotel itself is quite nice. The rooms were spacious and clean, which we appreciated, but the mattresses left much to be desired—you could actually feel the springs, which made sleeping a little uncomfortable. The biggest disappointment, however, was the service at the poolside restaurant. On both days, our orders were either messed up or forgotten. One day, after waiting over an hour, we had to cancel because our food never arrived. For the price we paid to stay here, I really expected a much smoother experience. The property has potential, but the service and attention to detail definitely need improvement.

My room had roaches. I reported it to the front desk, he wrote it down and never bothered to try to resolve this. Had a clogged toilet in my room the same day as the 1st roach incident and I had to call multiple times before toilet was unclogged. The worst for me though was when my 3 Year old had a tummy ache in the night. 3am in a strange place I called the front desk to see if i could get something to purchase(cause everything is sold for a hefty surcharge) and was told everything is closed.The front desk told me to have a good day while my child was screaming on the phone. I was shocked. Needless to say I will never be going back. I have NEVER been anywhere and wanted to be back home so quickly. I only stuck it out for my kiddies. I had to search my suitcases and my clothes in my garage. Dont want bugs in my house. I was really disappointed

The property was good,the problem was extra charge at the time to check in,no upgrades and the room was no ready after 4:20 pm.

Properly is way too crowded. Staff and facilities feel overburdened. No towels at the pool, long lines for everything, room not ready at check in, etc.

Poor cleaning

This property was miss represented . I booked this very exspensive resort 1500.00 dollars for two nights by your description and pictures of the two bedroom villa for my family and was embarrassed . To start, it was extremely dirty. Not maintained and all the funiture, lamps, etc were in disarray. The carpets had urine stains all over them. The curtains were stained and all the hardwear was rusted out. I can go on but I will save it for your representative. The pictures in your ad are not even close to what our unit looked like. We had unit 5048 for you recordes. There was garbage dumpsters outside our door that were overflowing and smelled like a dump. I should have taken more pictures to show you. All the funiture from our neighbors unit was on there patio and sat there all weekend including roleaway beds , matresses. It was more like visiting the projects. I expect to be compensated for this problem. This was more like 100.00 dollor a night property verses the 700.00 per night I payed. You embarrassed me in front of my entire family. Please fix this problem. Erica Grippa

Limited staff, pool area durty carpets in room smelked awful , water stains in room ceiling, broken lamps in room. I have been coming here for 15 years and i must say the service and quality has deteriorared completely.

Liked the options for fishing and snorkeling