Hawks Cay Resort

Outstanding.

Great place. Fantastic staff.

Dirty pool and unfriendly staff.

The VIP benefit should have been given on check in and with more explanation. Didn’t realize discount was for ALL food and drink pitches and not just a one time use. Could have saved a BUNCH of money. First experience with valet/bellman was not pleasant but after that they were great. Convenient having access keys on bracelets. Also convenient having golf cart drivers to take to spa and marina instead of walking or driving. $25 per car per day seems a little extreme considering parking is a walk away from the resort. Posed a challenge with rain storms. Was hoping for more areas that allowed fishing from the shore. Only one area of the resort that allowed fishing. All in all, this is a great place to be pampered and live the Keys life for a while.

Laa habitaciones no estaban super limpias, habían muebles en mal estado. La atención del personal muy mala

The people were friendly, property was well cared for. The resort was really nice. We enjoyed it all.

Great

The Lagoon is great. Very unique. I loved the poolside room we had. It made our stay very convenient. I give 4 stars instead of 5 because... the pools, adult pool included, closed at sunset. To me that's just not ok. It's nice to enjoy the pool and hot tub at night. Also, the food items at the tiki bar and cafe are waaay over priced...even for a resort. We also had to pay $25/day to SELF-park! We weren't able to get into our room until almost 5pm. The tv in the room didn't work. The resort is very nice and has a lot to offer and do, but not sure I'll go back.

We stayed at one the harbor villages and we loved our stay. The house was very clean. The service throughout our stay was phenomenal. The servers at the main pool were great. The food was surprisingly very good, and it came quick. All the facilities were very clean, and modern. The only area that needs a serious make over is the kids center/Coral cay (very outdated). My main complaint is the transportation within the hotel. Since the property is very large and parking limited, they have golf carts you can rent or complementary when requested at the front desk. However, they only have ONE golfcart for the whole hotel so we had to wait over 30 minutes so we walked. And walking under the scorching hot humid weather of south florida is brutal. But so much better than wasting time waiting. Considering the amount of money we spend at this hotel, they can easily afford to have running at least 5 golf carts to transport guests.

Great vacation. We will be returning soon!