Hawks Cay Resort

Everything are amazing in this place, excellent. I recommend 100%

We were surprise that maintenance was not better. We had issues with the phone, the safe and the coffee maker. Each issues was a distraction from the relaxing time we were going for.

We had issues with our room but the Manager Brad more than stepped up to the plate to resolve it and made our time there memorable and special in what it a fabulous family resort in the Keys. The resort is extremely person centred and friendly for family with an abundance of things to do.

$25 charge per day for parking (like we had an option) TV was not connected, took 2 days and 2 request to get connected. Room phone did not work, had to walk downstairs for any request. Hot water in our bathroom lavatory barely trickled. Bars did not carry non-alcoholic beer (I am a cancer patient and cannot drink regular beer) In general I would expect much more for the price we paid.

We checked in at 4:00 PM and immediately noticed that the bathroom door lock was not working. It took approximately four hours for someone to address the issue, and the lock was not fixed until around 7:30 PM. At that time, we were informed that the bathroom door does not fully close. Later that night, the bathroom door became completely stuck and locked. We called for service the next morning at 7:20 AM, but the issue was not resolved until around 9:30 AM. During that time, we were unable to use our own bathroom and had to use the bathroom in the next guest room. As a result, we lost most of our first day—waiting for the initial repair and then dealing with the inconvenience of not having a working bathroom overnight. By the time the lock was first addressed around 7:30 PM, it was too late to enjoy amenities like the pool, which closes at sunset. This disrupted our stay and impacted our experience.

So fun. Loved my room and having Dolphin Connection right there for my kids. Food at all the restaurants from poolside to fancy was delicious.

Ice machine hard to find or not working. Elevator not functioning properly or down. Food and drinks too expensive and over rated. Unexpected charges that weren’t warranted! Absolutely will not stay there again and will advise the same if anyone asks me

Amazing resort. Great service. Very clean.

This was our first time here. The property is beautiful! The kids LOVED playing at the main pool, lagoon & other pool w/ pirate ship splash pad. Our only complaint is the water in all these areas is very warm except the pool by the pirate ship. Maybe when they build the new water slide area they will include a system that keeps the water cool & refreshing. Food & drinks were delicious but also expensive. We mostly ordered from the main pool tiki bar/grill. Jacob & Tomas from Turkey were so friendly & provided excellent service! We tried Salt & Ash for a nice fancy dinner & were not disappointed. Breakfast in the cafe always had a long line so be prepared. They accidentally had us listed as taking our food to go even though we did not request that. They gave us a number to place on our table but the food never came out & sat at the counter forever until we finally inquired as to the wait. We assumed it was taking long bc they were so busy. So that was a bit disappointing. We had the family oasis room w/ bunk beds which was perfect for us. There isn’t a view (looks out to the back of a building), but that didn’t bother us since we were barely in our room. Beds were comfortable, the AC was cold & the shower hot. We spent 3 nights there & didn’t leave the property except for one time to have dinner at Lazy Days in Islamorada which was so good. Though there are some areas that can be improved, overall we had a wonderful trip & look forward to coming back.

The lagoon is an interesting feature and we enjoyed it.