Hawks Cay Resort

The bed and pillows were great

I failed to contact them about the air conditioning not working properly in room 4415 that I stayed in

Our food at the Salt and Ash was the best meal we have ever had. It was so so good.

Balcony was dirty The room wasn’t clean right the next day they didn’t make our bed didn’t come in for service. Very poor management. Don’t wanna talk to you. It’s very poor. I’ve never go there again nor what I recommend anyone just horrible

Nice place, bad customer service

Great stay with family! Lots to do and plenty nearby for other dining and shopping options.

25 dollars a day to park should not entail a 100 yard walk from the lot. Food and drinks far too wxspensive.

We are regulars at Hawks Cay. We usually love staying there. However, this time we were very disappointed with the level of service (particularly housekeeping) and with the room we were given. We booked the Family Oasis room because we are a family of 4 and it was very spacious with a King and a bunk bed. However when we got there we realized the room has no view (it overlooks at the service and maintenance area), with no balcony. The room is extremely dark, had to keep light on even during the day. Not particularly what I was looking for in a trip to the Keys. On our previous stays we went to rooms that had a balcony and overlooked either the garden or the water and we enjoyed spending time there in the evenings. When we asked if there was another room like ours with a view or balcony we were told that all Family Oasis have the same “view” (maintenance area/no balcony). Also, housekeeping left a lot to be desired. All 3 nights we had to request to have the bunk beds done (they would only put the sheet that covers the mattress and nothing else). One day they didn’t even leave us towels, I had to go to the front desk when we came back at night to get towels for the family to take a shower. I was told that they prioritize the rooms that are checking in Finally, even though they charge a $55/day resort fee you still have to pay separate for everything (to play pickleball you have to pay $10 per paddle per person). Not sure we will be coming back unfortunately.

Hotel is great, no beach though Not too much to do in the evening Pool closes at sunset Food is overpriced

It’s nice but the food selection isn’t great for kids. On property restaurants are very pricey! 20-25 min drive to restaurants off property.