Hawks Cay Resort

The place was amazing we vacation there all the time staff was polite and friendly

Nice grounds and decent amenities.

It was our first stay at this hotel. The room was comfortable and an ample space. We loved that the flooring has been replaced with imitation of wood. The shower very nice and separated with a door from the toilet area. The ceiling fan needs to be clean, we noticed it was dirty. From what other family members commented some rooms do need a little loving care, specially those that still have an old rug and a tub instead of a shower. We also noticed that the hotel needs to hire a few more people. Some employees seem to be a little overworked and frustrated.

Food and Bev too expensive and other options +10 milles

Amazing resort with lots to do. Had a few issues with cleanliness

Great resort!

Great location and beautiful grounds The rooms are little dated, and the staff are good but not great

Hmm .. no microwave .. distant parking .. pools close at sundown

great place but very loud and buzzy round the pools and lots of kids

Checked in Thursday around dinner time for a three night stay. Lobby not busy at all and yet check-in desk attendant unfriendly and unhelpful to the point had to return to the desk to get directions to the room as their handwriting was illegible and we got no direction from them. Dropped bags and went to the tiki bar to relax and have a drink. Two other guests with full drinks at the bar and two bartenders essentially doing nothing. Ordered a glass of wine and was told out of the three wines on the menu they only had one but was told if I "really wanted it he could go into the inside bar and get it". Considering two bartenders and essentially no customers that should not have even been a question let alone posed rudely. Got to the room only to discover a large toenail clipping at the end of the entrance hallway on the floor. After two days of maid service it remained in the same spot! Check in night got into the shower only to find the entire soap/shampoo/conditioner rack had fallen off the wall and on top of that soap dispenser did not work. Spoke to the manager that night and was only told yes "that should not have happened" about everything above. I expected maybe to hear something in follow up however checked out Sunday morning with no acknowledgment of anything, still no soap, but toenail present. On the plus side beautiful property, food at main restaurant very good and good service there. Unfortunately very poor service otherwise. Cannot recommend this property.