Island Grand at TradeWinds

Property needs to be updated ; although surroundings and amnesties are nice ; the rooms indoors are NOT. It’s giving OLD and outdated especially for a resort as popular as island grand at tradewinds; honestly for the money we spent; Hilton hotel or Marriott hotel would have been much better when it comes to comfort of interior and cleaner interior and updated supplies in bathrooms.

The property was simply OLD and outdated, we had found mold in one of the bathrooms in the 2 bedroom villa , and then they changed the two bedroom from sixth floor to fourth floor and it was not much better; we had a broken stove , issues with ac and a broken cabinet. Wear and tear everywhere, this is not a good look for visitors spending over 3k, it’s just not pleasant for visitors such as ourselves that like comfort. The staff could have been better when it comes to hospitality and approach; we got a refund of $62 ONLY, but the inconvenience we had to endure was worth way more than $62. We also arrived early on Thursday thinking we could check in early like most hotels and resorts offer , especially travelling from another state, mind you, this was a request we initiated prior to traveling, and once we arrived they made us went for hours, literally , we arrived 11.15am they made us wait until 3pm to check in . I mean it just made no sense ; we are six preceding from Texas and have been on the flight and ready to just change and unload and enjoy the property ; we had our two autistic kids with us at that and that didn’t make any difference to the staff at all; there was no sense of urgency or care. So that was highly disappointing. We wanted to enjoy the entire day for that Thursday but most of it was gone.

On the beach, bars and restaurants

Microwave didnt work. No hot water in bathroom

The cleanliness

The walking but that’s a given lol

I stayed at Tradewins (Rumfish) and had a great stay! Also, Stella was so sweet and greeted us at the beach and chatted with us! She is a kind, fantastic employee!

Sam was awesome, beaytiful, and amazing

My kids are 7 and 8yo and this is the perfect place for our family. My husband and I can relax while the kids have tons to do. There are games and art daily at the pool and the big slide on the beach daily which is free. The restaurants on property are also great with lots to choose from whether you want a nice place or a quickie pizza and ice cream.

There is always construction going on but usually that’s not a big deal.

Nas was my waiter. When I tell you that his service will keep me coming back....that is the the least I can do. He was by far the most attentive and caring server. We were celebrating my dad's 96th birthday and he made it an experience to say the least. Thank you to this establishment and keep training your servers to keep doing the most! Nas God bless you.

The hotel itself is somewhat old and rundown, but the overall experience was good. Kids had a great time, easy access to the beach and multiple pools, multiple additional activities available to book as add-ons. The complementary photo session on the beach was a nice touch, and Matt with Family Beach Photo was great, easy to work with and we got some great pictures.