Surrey Inn Ashland

I slept well

Great stay - no issues. The counter staff was great at resolving an issue for me. Thanks,

Pros: Quiet, comfortable beds, new flooring, nice staff, great water pressure, looks like they are working on updating the property. Cons: we stayed 3 nights and there was no room servicing, very old towels, furniture needs updating, outside of the property looks sketchy.

Its was a bed and shower while we were at Inkcarceration and wasn't a bad drive. No bugs, no daily turndown which is not a huge deal, shower pressure wasnt great but water was hot

When I initially checked in I was given the wrong room type and that room featured scrap lumber in the window channel to secure the window from being slid open from the outside. (Room was on the ground floor.). I went back to the desk and requested the correct room type. This room had a broken desk chair, yellowed sheets on the bed with a mattress that felt like a cardboard box and mismatched, antiquated furniture throughout. This property overall had a shabby, run-down appearance and the entrance to the second room I was assigned had a step down just off the threshold that was a trip and fall hazard. I actually turned the keys in without completing the overnight stay, the room and overall property were that bad.

Needed a place to sleep and shower after doing a fireworks show, towels were stained, room furniture damaged, doors damaged, no secondary lock on room door, no breakfast option either in house or at the "restaurant" (bar) attached. Bed was really squeaky and no elevator to the second floor, which while normally not a big deal (we're able bodied) we were already exhausted and didn't appreciate having to add stairs to end our night.

The room and property was nice but our room was not fully cleaned when we got there. Food was left in the refrigerator and cupboard from previous guests. Floors were not swept as well. Probably just an oversight but other than that it was quiet and the the beds were comfortable.

Old furnishings and hotel needs a major update.

They don't have a breakfast or a place to get water. Other than that it wasn't bad.

We reserved the room . Went to check in. No attendant at desk. Rang ring doorbell 3 times. Waited in the lobby 20 minutes. No one ever came. The place smells clean and looks nice but couldn't actually stay or fill our reservation since no one ever came to check us in