Hilton Vacation Club San Luis Bay Avila Beach

We have stayed here before, and while I can say, the new renovations are nice, all of my good comments end there. During the 10 minutes it took me to check in, I witnessed a woman come in at 4 PM and be told her room would not be ready until 5 PM no apology given just told “housekeeping has a lot of rooms to clean.” I also witnessed a man come in visibly frustrated, saying that maintenance had knocked and requested entry multiple times when he had a do not disturb sign on the door. Another guest came in and was requesting sheets because the sheets that had been left for the pullout couch were not the right size and she had called the evening before multiple times and nobody ever brought her a sheet. Keep in mind those are three instances that happened just while I was standing there for check-in. I can only imagine the other issues that were had. Personally, I called multiple times for pool towels and other towels and was told that the housekeeper was busy and she’d be there with they could. I got the stuff I needed only half of the time. I asked for our trash cans to be emptied, and only half of the trash cans in the room were emptied. The door to our room would not open unless you gave it a good kick or threw your shoulder into it, which is absolutely ridiculous. Empty Vending machines, subpar service to say the least. No one who worked there was incredibly welcoming, and overall they claimed to be short staffed, but we had issues and throughout our entire stay. Incredibly uncomfortable couch bed too. This stay was absolutely horrendous and disappointing.

We love the location used to stay there years ago when my parents were in the timeshare, but they have passed on in elderly things are a bit different now

We booked on Booking.com from the pictures. We thought we were getting a separate room and not just a studio when we told them of that there was nothing they did about it so the pictures were misleading and also because they’re under remodeling their front area. There’s a lot of happen to go around. Also, the vending machines were priced ridiculously no even change.

The bed was comfortable, and the room was clean and large.

Patio view was a wall. This is an ocean view resort.

Pool! Jacuzzi!

Coffee machines in both rooms were missing the carafe and it took too long to get replacements, making the morning challenging.

Nothing

No heat in the room. Just a fan setting on the thermostat. It was 46 degrees at night. That was also making a screeching sound so I had to call maintenance. The refrigerator made the loudest noise ever all night! F this place!

Location

This was advertised as a hotel. It’s a time share apartment! Old, funky and not nice. Elevator buttons were broken. Clunky broken trash can. Cold and weird studio. I could have booked a comparable motel in town for $89.

Everything! It exceeded our expectations - the property is absolutely stunning, the rooms were immaculate, comfortable, and quiet (we woke up to the sound of the waves crashing and birds chirping). The amenities are great - gym, pool and spa, bbq’s, games, free parking. Highly recommend if you’re looking for a wonderful place to stay on the central coast. Avila is a special little place and we will definitely return.