Hilton Vacation Club San Luis Bay Avila Beach

Everything

Nothing

No breakfast

The employee who checked us in shouldn’t be working there. He wasn’t friendly at all. No personality considering he was the face of the company at that point. When asked if the amenities ( like toothpaste etc, were complimentary) he said “ I could charge you but won’t today” . We stayed 3 nights in a 2 bedroom unit. The smaller of the 2 ( it was actually a connecting studio) had an air conditioner that wasn’t working and it was 88 degrees outside. After 2 different attempts by maintenance to fix it, they decided it couldn’t be fixed. When we checked out, they offered us a 30.00 credit equal to one nights resort fee- not acceptable. They ended up giving us credit for 3 nights resort fees, but even that wasn’t enough for the sleeplessness that we endured with the heat. The hotel is in a beautiful location, but very dated. They are presently remodeling the lobby so that’s a start.

My wife and I have stayed at this location occasionally over several years - across changes in ownership and management. Hilton Grand Vacations has finished the "rebranding" and has painted the exterior white, but we miss the pink. The interior is in the process of remodeling, but we got a room that was newly completed. Everything was clean, comfortable, and functional with an excellent view. To our pleasant surprise, there was not even a request to attend a sales presentation, and luggage carts were in ample supply. This is one of the best locations on the central coast.