The Park Royal Hotel & Spa

The staff were all great, especially the bar staff that stayed on while the world cup was on.

Nothing not to like.

As a spa hotel, with an excellent gym and swimming pool, this is excellent value for money. Our standard, double room was above average for a basic room. The bathroom was good. The buffet breakfast was good. The staff were friendly and efficient. I was able to charge my car overnight without the usual hassle. With family close by we shall book again.

Lovely big room. Extremely clean. Lovely staff.

The room was clean and tidy, the location was convenient, and there was plenty of parking available.

During my first stay, I had a room with air conditioning. This time, however, there was no air conditioning, only a ceiling fan. The room felt rather stuffy, and when the fan was turned on, small bits of dust and debris fell onto the bed. Housekeeping serviced the room, but only a small box of tissues was provided, so I had to ask reception for more. Overall, the stay was comfortable, but better ventilation and room maintenance would improve the experience.

Evening meal was very nice and staff were very friendly.

I found the bed and pillows uncomfortable. Bathroom was a bit dated.

Arrived today for a spa day with a friend for her 60th birthday. After an eventful morning when our car broke down, which then made us late for our treatments. We were met at the spa by friendly and helpful Katherine and Amy, and nothing was too much trouble for them. We were still able to go ahead with our treatments, and I have to say they were amazing. We both had the Elemis facial which was so relaxing and left our skin glowing. My therapist was Katherine who immediately put me at ease. My friend's therapist was Amy. My friend also had a frangipani leg treatment which she loved. Once we'd finished our treatments we had a light lunch of feta cheese wraps which were delicious. All in all we had a very enjoyable afternoon which we would highly recommend.

The room had a strange smell to it and the hotel was generally tired and in need of redecorating. A sad experience which is a shame given how I’d always thought the hotel was better than it actually was.

Stayed at this hotel for a 1920s Murder Mystery Weekend on 13th June 2026. The hotel room was excellent and the amenities were very good. The food on the night was terrible. there were 11 of us on the table and most of us could not eat the main meal, and several people ordered the same dessert, but it was inedible. Fortunately, the breakfast the next morning was very good.

The food and the use of the facilities.

The bed was a little hard.

Handy for a stopover on the way home to Scotland. Staff very friendly. Nice breakfast.

Stayed over a few times over the years but now the hotel is a bit dated. Reception looks great but other areas and our bedroom need a new carpet and a touch of paint. Too much furniture in the room that was old, scratched and not required. Bed very creaky, as was the floor. Passage way up to the room was a steep slope and split level with only a notice to advise. Definitely a tripping hazard as not obvious. Air conditioning difficult to work and very noisy. Only 4 disabled bays.