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9 / 10 Guest Rating

Hacienda Paradise Hotel

Avenida 10 entre Calle 20 y 22, Playa del Carmen, mx

Hacienda Paradise Hotel - main view

About the Property

Luxurious Guest Rooms and Amenities

Hotel Hacienda Paradise offers spacious guest rooms with elegant wood furnishings, luxurious linens, and organic toiletries for a comfortable stay. Enjoy complimentary wireless internet access and affordable international calls during your visit.

Concierge Services for a Seamless Stay

The concierge desk at Hacienda Paradise is at your service to assist with restaurant bookings, transportation arrangements, and any other requests you may have. Let us take care of the details so you can relax and make the most of your stay.

Perfect Location for Exploring Playa del Carmen

Situated just two blocks from the beach, our boutique hotel provides easy access to a variety of activities, including diving and archaeological tours. Stroll to the lively Fifth Avenue for a taste of local dining, nightlife, and shopping experiences.

Experience the charm of Hotel Hacienda Paradise and book your stay today for an unforgettable getaway.

Facilities & Amenities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Safety deposit box
Tour desk
Car hire
Massage services
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. All seasons are subject to a non refundable clause in case of: Early departures - Unused nights Please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. The remaining credit will be refunded at the end of your stay. Please note that activities and services at the beach club have an extra charge per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Quadruple Room with Balcony - Photo 1
Quadruple Room with Balcony - Photo 2
Quadruple Room with Balcony - Photo 3
Quadruple Room with Balcony - Photo 4
Quadruple Room with Balcony - Photo 5
Quadruple Room with Balcony - Photo 6
Quadruple Room with Balcony - Photo 7
1/7

Quadruple Room with Balcony

The twin room provides air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 2 beds.

30 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningHair dryerDesk

Quadruple Room, Balcony

Non-refundable
Breakfast Included
20% OFF$60.13

$48.1

Includes taxes & fees
Double Room with Balcony - Photo 1
Double Room with Balcony - Photo 2
Double Room with Balcony - Photo 3
Double Room with Balcony - Photo 4
Double Room with Balcony - Photo 5
Double Room with Balcony - Photo 6
Double Room with Balcony - Photo 7
Double Room with Balcony - Photo 8
1/8

Double Room with Balcony

The spacious double room provides air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

30 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningHair dryerDesk

Double Room with Balcony

Non-refundable
Breakfast Included
20% OFF$74.48

$59.58

Includes taxes & fees
Quadruple Room with Pool View - Photo 1
Quadruple Room with Pool View - Photo 2
Quadruple Room with Pool View - Photo 3
Quadruple Room with Pool View - Photo 4
Quadruple Room with Pool View - Photo 5
1/5

Quadruple Room with Pool View

The spacious twin room offers air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 2 beds.

35 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Quadruple Room, Poolside

Non-refundable
Breakfast Included
20% OFF$69.15

$55.32

Includes taxes & fees
King Room with Pool View - Photo 1
King Room with Pool View - Photo 2
King Room with Pool View - Photo 3
King Room with Pool View - Photo 4
1/4

King Room with Pool View

The spacious double room offers air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

35 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningHair dryer

King Room with Pool View

Non-refundable
Breakfast Included
20% OFF$85.93

$68.74

Includes taxes & fees
Suite with Balcony - Photo 1

Suite with Balcony

0
Sleeps 3

Suite with Balcony

Non-refundable
Breakfast Included
20% OFF$133.66

$106.93

Includes taxes & fees
Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
1/5

Deluxe Room

1 King BedOverlooking the gardenEntertainment - HDTV with cable channelsFood & Drink - Room service (limited) and free bottled water Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Shower with a rainfall showerheadPractical - Safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in

Sleeps 3
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$135.66

$108.53

Includes taxes & fees
Room, Poolside - Photo 1
Room, Poolside - Photo 2
Room, Poolside - Photo 3
Room, Poolside - Photo 4
Room, Poolside - Photo 5
Room, Poolside - Photo 6
1/6

Room, Poolside

1 King Bed377-sq-foot individually decorated room, located on the ground floor with garden and pool viewsEntertainment - HDTV with cable channelsFood & Drink - Room service (limited) and free bottled water Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Shower with a rainfall showerheadPractical - Yard, safe, and laptop workspaceComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

35 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Estandar Side Pool King Bed

Non-refundable
Breakfast Included
20% OFF$54.26

$43.41

Includes taxes & fees
Quadruple Room, Poolside - Photo 1
Quadruple Room, Poolside - Photo 2
Quadruple Room, Poolside - Photo 3
Quadruple Room, Poolside - Photo 4
Quadruple Room, Poolside - Photo 5
Quadruple Room, Poolside - Photo 6
1/6

Quadruple Room, Poolside

2 Double Beds377-sq-foot individually decorated room with garden and courtyard views Entertainment - HDTV with cable channelsFood & Drink - Room service (limited) and free bottled water Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Shower with a rainfall showerheadPractical - Yard, safe, and laptop workspaceComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

35 m2
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Quadruple Room with Pool View

Non-refundable
Breakfast Included
20% OFF$109.79

$87.83

Includes taxes & fees

Guest Reviews

9
Exceptional216 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness8.9
Service9.8
Location10.0
Room Quality9.3
Amenities7.9
Value for Money9.8
Food and Beverage7.4
Overall Experience8.9

Select topics to read reviews

E
ElsamxMX
Verified booking
solo_traveller
Standard Room
Stayed in May 29, 2026

"Good"

1.0

que cancelaron apesar de estar pagado porque cambiaron de administracion

Helpful?
N
NestorarAR
Verified booking
solo_traveller
Standard Room
Stayed in May 25, 2026

"No volveré"

3.0

El desayuno es pesimo. El agua de la pileta sucia. Las toallas percudidas, estabsn grises. La limpieza mala.

Helpful?
V
Valtierra CruzmxMX
Verified booking
family_with_children
Standard Room
Stayed in May 24, 2026

"Si queríamos disfrutar del lugar pero no se pudo"

3.0

Primero que la alberca sucia no se pudo usar no tiene estacionamiento y hay que pagar parkin alado del hotel contracción en trabajo mucho ruido otra construcción en remuneración mala vista solo contaban con sábanas no había confor en camas no quisimos probar el desayuno no creo que fuera bueno

Helpful?
H
HenandezmxMX
Verified booking
solo_traveller
Standard Room
Stayed in May 22, 2026

"Enojada por qué ellos fácil dicen cancela y en 24 horas tienes 5u reembolso así ellos se lavan laasí"

2.0

Al regar al hotel no tenían mi reservación y me dijieron que la cancelara y que ellos me darían mi reembolso y pues no fue así gaste más por hospedarme hay quisiera mi reembolso

Que por problemas de administración te hacen pagar otra vez tu estancia no se vale

Helpful?
M
MargocaCA
Verified booking
solo_traveller
Standard Room
Stayed in May 15, 2026

"Pretty good"

8.0

The pool area was so nice with tropical plants.

Toilet never flushed properly, coffee should be able to be brought back to rooms or coffee machines in rooms

Helpful?
J
Jose HumbertomxMX
Verified booking
solo_traveller
Standard Room
Stayed in Apr 20, 2026

"Regreso a hacienda paradise"

9.0

Para mi tiene una ubicación excelente... El personal es amable... Cuantas veces valla a playa del carmen Siempre regresaré a HACIENDA PARADISE

El agua de la alberca es fría... Creo les falta un poco de mantenimiento sobre todo el algunas podas de jardinería... Por bien del hotel

Helpful?
L
lionelfrFR
Verified booking
solo_traveller
Standard Room
Stayed in Apr 19, 2026

"Good"

2.0
Helpful?
D
DominikdeDE
Verified booking
solo_traveller
Standard Room
Stayed in Apr 6, 2026

"Place ok, staff very good, spaming no-go!"

5.0

Small but free coffe

More than 15 emails after checkout - wtf! So for that spaming i degrade the rating.

Helpful?
A
Amir PayamdkDK
Verified booking
family_with_children
Standard Room
Stayed in Mar 10, 2026

"Good"

5.0
Helpful?
N
NYOBE TONAluLU
Verified booking
couple
Standard Room
Stayed in Feb 27, 2026

"Good"

6.0

L’emplacement

La propreté

Helpful?