Hacienda Paradise Hotel

The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.

Nada

Las habitaciones sucias y con mal olor, cucarachas encontramos en la habitación. Las toallas super percudidas. El cobro que me hicieron, fue mayor al que booking me confirmó. Su personal muy mal encarado y despota.

Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.

El desayuno, muy limitado

Desistimos da hospedagem, quarto horrivel Nao nos alpjamos, foo cancelado

The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.

Stay somewhere else! What the hotel advertises is not true there is no designated smoking area, no premium bedding, the pool is filthy we asked over 3 times if they were going to clean it, there are roaches in your room. Horrible!

Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.

I was taking a shower the first day I got there and a big roach came out of shower drain and a big roach landed on my head when I was taking a shower it was nasty a terrible! I was washing my hair and suddenly I felt the roach crawling on my head I think it felt from the ceiling.

Good: The location was very convenient and walkable to a lot of things. Bad: The staff were not very friendly. I was never once greeted while walking through the lobby during my stay. When I first checked in, the room had a strong, bad odor (like mildew) and was very noisy from workers tearing up the street a few feet outside my door. I asked to move rooms and was thankfully moved to a room on the other side of the property that was quieter and did not smell bad. This was definitely an older property that could benefit from updates. I was only given 2 bath towels. No hand towels or wash cloths. There was only a sheet on the bed, no blanket. "Included" breakfast was (bad) coffee and a piece of toast. The breakfast you could pay for was cheap but not great (pretty greasy overall). Overall, I would not stay here again. There are other better nearby options.