Hacienda Paradise Hotel

Friendly staff and the location was very good. TV and all the bathroom windows wasn't closing properly

Good times

Excellent stay. Nice complimentary breakfast coffee and toast with eggs only $4.00 extra.

This is a beautiful and charming hotel. The best part was having breakfast in the palapa overlooking the courtyard with the pool and all the tropical plants. Included breakfast is only coffee and toast with margarine and jam, but they have menu option you can pay for which were delicious and economical.The room was clean, the shower was good, and the bed was comfy. The only issue was that our patio door did not have a functioning lock. Although they said they would send someone to fix it, they never did, so we had an unlocked door for our whole stay. The beach is a 15 minure walk away. The area is close to shops, bars and restos so be prepared to hear music well into the night. This did not bother us. However, there was also construction noise all night which was more annoying, though not enough to interfere with our ability to sleep. All in all it was a good value.

Very loud! The staff does nothing about people playing loud music in their rooms late at night or being out in the pool after closing. The internet is beyond awful. They advertise high speed internet and it barely worked the whole time I was there. Their "breakfast included" is stale toast and water or tea. The housekeeping staff is amazing and my room was kept very clean but that's the only good thing I can say about the hotel.

Nothing

I had many miserable hotels on my trip, but this one was an absolute nightmare: Starting with the check-in, when I had requested an early arrival, but the room handover was intentionally delayed until the very last minute. From that moment on, I had one complaint after the other. The staff is absolutely unprofessional, impertinent and makes fun of their guests. Unfortunately, I understand everything they say about me and about others behind my back. For my three-days’ stay, I was assigned the worst room of the entire hotel. I had requested a quiet room, but I got the one in the far back, facing the street corner with all the traffic noise and drunk party people outside. There was also somebody bumping permanently against my wall. The window in the bathroom had no privacy and was visible from the 2nd floor. Fortunately, it was so dirty that you could hardly see through it. The furniture was old and mostly damaged. When I wanted to take a shower, I discovered that the faucet had no handle. Turning and tilting the remaining knob with wet hands was almost impossible. I twisted my wrist trying to do it. When I complained, they told me that nothing could be done about it, because a new handle had to be ordered first. It was not possible to replace it with a handle from another room either, because the other rooms had different fittings. So I got definitely the worst room in the entire hotel. By the way: their oh-so-generous "complimentary breakfast" consists of two slices of rusk and a cup of coffee. Not least, they avoid mentioning that they offer no parking. Be aware that the whole downtown area is controlled by parking meters and permanently monitored by the police. If you bring your own or a rental car, you may easily pay as much as another room rate just for parking.

Awesome

Centrally located and walkable. Hotel was clean but no frills. Free breakfast was toast and coffee but you can order full breakfast at minimal cost.

The property is located close to la Quinta ave which is convenient but loud as the bar down the road plays loud music until 1:30am ish. The hotel has a lot of potential to be good. Rooms need to be updated, wifi connection on the second floor was spotty. Front desk wasn’t very welcoming or pleasant. The cleaning staff was nice. They offered complimentary coffee, tea and toast in the morning. The pool and garden area was nice but doesn’t get a lot of sun throughout the day.

Location

I paid for breakfast and they did NOT give it to me. They wanted to be paid again. I wanted to talk to the manager. Asked me to come at 11 am. Never showed up. Didn’t offer me any kind of solution or refund. AWFUL.