Hacienda Paradise Hotel

Bad service , bad breakfast , nobody available to help u

Great place

Good and safe location close to 5th Ave. Very cheap price. Room was very dirty, mold stains on pillow, bed covers were stained and yellow, ceiling fan covered with dust and blows it everywhere. Few spider webs. Mold and rust in shower. Air Con was good. Nice TV too with Netflix, Disney etc... There was cigarette buds left on the balcony floor on the first day which we left there out of curiosity and was still there 10 days later when we checked out so I'm not sure exactly what the "cleaners" do every day. You're asked not to flush toilet paper and to throw in the bin instead even though the cleaners dont empty the bathroom bin since they don't clean the bathroom Rooms not soundproof, you can hear loud music until 2am and then the construction site noises at 8am. I get its a party town but come on a 4 star hotel should be soundproof. "Breakfast Included" is just a cup of black coffee and toast. You have to pay extra for other options which honestly were a decent price and pretty nice food (60-90 pesos pp). I just wish they were more honest about the breakfast as advertised. No safety nets for coconuts directly above sunbeds by pool. Reception were very kind and welcoming. I would have been grateful if that one lady wasn't asleep at the reception desk late at night most nights. Overall, this hotel has potential to be much better but management and maintenance just seem too lazy.

Photos on the website are photoshopped!!! Mouldy pillows, splatters on ceiling, limescale covered on taps and shower head, staff seemed unhappy to work there. During the day there was loud construction and by night very loud music. Out of the hotels control but the hygiene and cleanliness was terrible. A room full of mould. Got breakfast included and it was coffee and toast, had to buy the rest if you wanted it. Overall, poor experience. Don’t rely on the photos!!

Nice location to all Playa amenities. Room was ok no thrills. Breakfast was coffee and toast, everything else costs. Dining staff and housekeeping pleasant.

Great locations! Poor breakfast

Basic breakfast was sufficient but Toast is always a problem in Mexico. Cooked on a flat top, then stacked in a basket to get tough & very chewy. Have had this problem in other places there too. Optional purchase breakfasts were very good and very reasonable Staff were excellent, particularly Rebecca in the restaurant. She saw my wife's mobility problems and brought our breakfast to our patio. Very thoughtful and a pleasure to have her and the other servers there. We chose the hotel because the rooms are accessible, location is great and the value is good.

Rental bike outside the hotel often blocked the handicap ramp. There were no glasses, face cloths or facial tissues in the room.

Breakfast was included. Only dry toast and coffee. Anything else you pay for.

This property met my expectations. It is a modest hotel with great customer service, safe, and located close to all the fun in Playa del Carmen. The best affordable place to eat at a 10 minutes walk was El Fogon.