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9 / 10 Guest Rating

Hacienda Paradise Hotel

Avenida 10 entre Calle 20 y 22, Playa del Carmen, mx

Hacienda Paradise Hotel - main view

About the Property

Luxurious Guest Rooms and Amenities

Hotel Hacienda Paradise offers spacious guest rooms with elegant wood furnishings, luxurious linens, and organic toiletries for a comfortable stay. Enjoy complimentary wireless internet access and affordable international calls during your visit.

Concierge Services for a Seamless Stay

The concierge desk at Hacienda Paradise is at your service to assist with restaurant bookings, transportation arrangements, and any other requests you may have. Let us take care of the details so you can relax and make the most of your stay.

Perfect Location for Exploring Playa del Carmen

Situated just two blocks from the beach, our boutique hotel provides easy access to a variety of activities, including diving and archaeological tours. Stroll to the lively Fifth Avenue for a taste of local dining, nightlife, and shopping experiences.

Experience the charm of Hotel Hacienda Paradise and book your stay today for an unforgettable getaway.

Facilities & Amenities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Swimming pool
Luggage storage
Safety deposit box
Tour desk
Car hire
Massage services
Non-smoking throughout

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. All seasons are subject to a non refundable clause in case of: Early departures - Unused nights Please note that the property requires a cash deposit or a credit card authorization upon arrival in order to take care of additional charges. The remaining credit will be refunded at the end of your stay. Please note that activities and services at the beach club have an extra charge per person.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

Double Room with Balcony - Photo 1
Double Room with Balcony - Photo 2
Double Room with Balcony - Photo 3
Double Room with Balcony - Photo 4
Double Room with Balcony - Photo 5
Double Room with Balcony - Photo 6
Double Room with Balcony - Photo 7
Double Room with Balcony - Photo 8
1/8

Double Room with Balcony

The spacious double room provides air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

30 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningHair dryerDesk

Standard Room Balcony

Non-refundable
Breakfast Included
20% OFF$48.06

$38.45

Includes taxes & fees
Quadruple Room with Pool View - Photo 1
Quadruple Room with Pool View - Photo 2
Quadruple Room with Pool View - Photo 3
Quadruple Room with Pool View - Photo 4
Quadruple Room with Pool View - Photo 5
1/5

Quadruple Room with Pool View

The spacious twin room offers air conditioning, a mini-bar, a balcony with garden views as well as a private bathroom featuring a bath. The unit offers 2 beds.

35 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
MinibarShowerSafety deposit boxTVAir conditioningHair dryer

Cuadruple Side Pool - 2 Double Beds

Non-refundable
Breakfast Included
20% OFF$70.28

$56.22

Includes taxes & fees
Deluxe Room - Photo 1
Deluxe Room - Photo 2
Deluxe Room - Photo 3
Deluxe Room - Photo 4
Deluxe Room - Photo 5
1/5

Deluxe Room

1 King BedOverlooking the gardenEntertainment - HDTV with cable channelsFood & Drink - Room service (limited) and free bottled water Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Shower with a rainfall showerheadPractical - Safe, laptop workspace, and iron/ironing board (on request)Comfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds availableNon-SmokingRoom is accessed via exterior corridors and room/bed type depends on availability at check-in

Sleeps 3
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Deluxe Room

Non-refundable
Breakfast Included
20% OFF$129.9

$103.92

Includes taxes & fees
Room, Poolside - Photo 1
Room, Poolside - Photo 2
Room, Poolside - Photo 3
Room, Poolside - Photo 4
Room, Poolside - Photo 5
Room, Poolside - Photo 6
1/6

Room, Poolside

1 King Bed377-sq-foot individually decorated room, located on the ground floor with garden and pool viewsEntertainment - HDTV with cable channelsFood & Drink - Room service (limited) and free bottled water Sleep - Premium bedding, blackout drapes/curtains, and bed sheets Bathroom - Shower with a rainfall showerheadPractical - Yard, safe, and laptop workspaceComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNeed to Know - No rollaway/extra beds available, toothbrush and toothpaste not availableNon-SmokingRoom is accessed via exterior corridors

35 m2
Sleeps 3
1 King bed (151-180 cm wide)
Amenities
ShowerSafety deposit boxTVAir conditioningPrivate bathroomWardrobe or closet

Estandar Side Pool King Bed

Non-refundable
Breakfast Included
20% OFF$55

$44

Includes taxes & fees

Guest Reviews

9
Exceptional216 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the friendly staff.

Categories

Cleanliness8.9
Service9.8
Location10.0
Room Quality9.3
Amenities7.9
Value for Money9.8
Food and Beverage7.4
Overall Experience8.9

Select topics to read reviews

A
AmandacaCA
Verified booking
with friends
Standard Room
Stayed in Jun 13, 2024

"Another great trip to PDC"

9.0

Everything was good. Front desk staff especially Luis were great

Hot breakfast is now toast and coffee.

Helpful?
Q
Quest503851TORONTO, ONTARIO
Verified booking
Couples
Standard Room
Stayed in Jun 1, 2024

"Good Location, Close to 5th Avenue"

8.0

Met at the front desk by Leonida who was very helpful. The Hotel itself is located very close to 5th Avenue, the action street. The rooms were just right and it included breakfast which was bland and almost the same choice every morning. The cook needs to learn how to prepare breakfast. Coffee was without milk (You have to pay extra for milk). The room was clean, but the shower was not the best. They need to spend money to refurbish the rooms

Helpful?
C
CarolinausUS
Verified booking
family with young children
Standard Room
Stayed in May 31, 2024

"It was okay. Evening staff went above & beyond others didn’t care much."

7.0

It’s a beautiful hotel, but it needs to have maintenance. Better AC unit & toilet seat.

In the room I stayed it didn’t have a toilet seat or a closed bathroom window. The AC would scape from the bathroom. When the cleaning crew came to clean they would turn off the AC and left the bathroom door wide open, so each time we walked into the room it was so hot. Also, the AC would leak water. And breakfast was only coffee & toast.

Helpful?
S
SavannahcaCA
Verified booking
young couple
Standard Room
Stayed in May 23, 2024

"Superb"

9.0

Clean and comfortable. Always a shaded spot by the pool.

Helpful?
A
AmandacaCA
Verified booking
with friends
Standard Room
Stayed in May 19, 2024

"Great trip"

10.0

Excellent localation. Staff were great very helpful especiallt luis on the front desk.

Pool needs more water

Helpful?
D
DavidcaCA
Verified booking
solo traveller
Standard Room
Stayed in May 18, 2024

"Exceptional"

10.0

The location was perfect, staff were super friendly , the pool was amazing

Helpful?
M
MaudfrFR
Verified booking
with friends
Standard Room
Stayed in May 16, 2024

"Friendly and accommodating staff, good location, car park next door, swimming pool and beautiful surroundings."

10.0

It’s peaceful, well localted, have a good break first

I liked everything:)

Helpful?
A
AlanusUS
Verified booking
young couple
Standard Room
Stayed in May 15, 2024

"you get what you pay for..... the hotel has potential for way more"

3.0

Location

how unclean the room was, you could see handprints and tar from debris on the doors and lightswitches,

Helpful?
T
TizianaitIT
Verified booking
family with young children
Standard Room
Stayed in May 6, 2024

"Superb"

9.0
Helpful?
T
TizianaitIT
Verified booking
family with young children
Standard Room
Stayed in May 5, 2024

"Superb"

9.0
Helpful?