SureStay Plus Hotel by Best Western Houston Medical Center

When we arrived they informed us they were closing. We had bo prior notice. They were no longer had coffee, breakfast and movers were onsite to start moving everything out. The rooms were extremely musty, curtains hanging off from the windows, we had to leave and they refused to refund us the full amount.

Appreciate there parking. Staff was very nice. Breakfast very limited Sunday morning at 9am.

Centrally located, near to MDAnderson. Shuttle to hospital was timely and driver was very personable. Was sad to hear they are being sold. No reservations after Dec 21

The location is very convenient (within Medical District). Staffs were very friendly and able to answer questions in detail. The room was clean and comfortable, however, the hotel is a bit dated.

Location was good. Close to hospitals and food. Safe area. Hotel was older and could use updates. The room had many things that didn’t work- lights, remotes. We had to change rooms. Then they tried to have someone else check in to our room while we were there. Breakfast was unappealing.

could be cleaner

The property was very clean and had good amenities. My room was clean, comfortable, and quiet. Members of the staff were efficient, welcoming, and very pleasant. I was very pleased with my stay and would choose to return if I have an opportunity in the future.

On the website if offers continental breakfast, but this time it did offered waffles, oatmeal, yogurt, cold cereal and pastries, but I've stayed there before many times but this time there were no hot eggs, bacon, biscuits or sausage. It did offer wrapped eggs, sausage, cheese that you can put in the microwave. I was disappointed. The staff there was so friendly.

Great stay

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