8.5 / 10 Guest Rating

SureStay Hotel by Best Western Helen Downtown

Name: SureStay Hotel by Best Western Helen Downtown
Address: 8396 South Main Street, Helen, us
Rating: 8.5

8396 South Main Street, Helen, us

SureStay Hotel by Best Western Helen Downtown - main view

SureStay Hotel by Best Western Helen Downtown view 2

SureStay Hotel by Best Western Helen Downtown view 3

SureStay Hotel by Best Western Helen Downtown view 4

SureStay Hotel by Best Western Helen Downtown view 5

from US$166 / night

About the Property

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Facilities & Amenities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Swimming pool

24-hour front desk

Heating

Terrace

Important Information

Check-in & Out

Check-in

Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

4 rates found

1/4

King Room - Non-Smoking

The unit offers 1 bed.

30 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

1 King Bed, Nonsmoking

Non-refundable

Breakfast Included

20% OFF$219.24

$175.39

Includes taxes & fees

Double Room with Two Double Beds - Non-Smoking - Photo 1

Double Room with Two Double Beds - Non-Smoking - Photo 2

Double Room with Two Double Beds - Non-Smoking - Photo 3

1/4

Double Room with Two Double Beds - Non-Smoking

The unit offers 2 beds.

30 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

2 double beds, nonsmoking

Non-refundable

Breakfast Included

20% OFF$208.01

$166.41

Includes taxes & fees

King Suite with Spa Bath - Non-Smoking - Photo 1

King Suite with Spa Bath - Non-Smoking - Photo 2

King Suite with Spa Bath - Non-Smoking - Photo 3

King Suite with Spa Bath - Non-Smoking - Photo 4

1/5

King Suite with Spa Bath - Non-Smoking

This suite features a fireplace. The unit has 1 bed.

45 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Non-refundable

Breakfast Included

20% OFF$230.48

$184.38

Includes taxes & fees

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking - Photo 1

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking - Photo 2

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking - Photo 3

1/4

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking

The unit offers 2 beds.

30 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Accessibility - 2 Double Beds, Bathtub, Nonsmoking

Non-refundable

Breakfast Included

20% OFF$208.01

$166.41

Includes taxes & fees

Guest Reviews

8.5

Excellent1495 verified reviews

AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Select topics to read reviews

Sheri

Verified booking

solo_traveller

Standard Room

Stayed in Jun 17, 2026

"Exceptional"

Exceptional

9.0

Staff, location, and cleanliness.

The rooms were small. This was not a deal breaker. We are planning on staying here again.

Helpful?

Kurt

Verified booking

couple

Standard Room

Stayed in Jun 17, 2026

"Great room, and the front desk; Ms. Conner provided directions, and was very professional & polite.."

Exceptional

9.0

Great location, walking distance to everything in Helen…

There was construction; right next door, and some on the hotel…

Helpful?

Trina

Verified booking

couple

Standard Room

Stayed in Jun 14, 2026

"Very Good"

Very Good

7.0

I liked the location of this property. The front desk staff was phenomenal. The rooms were clean and cozy.

It looked like it could use some updating. Breakfast could have some better options and maybe some rules regarding people walking around shirtless in the breakfast area as well as being able to just prop up fold up chairs in the parking spots and drink all day.

Helpful?

Nevena

Verified booking

family_with_children

Standard Room

Stayed in Jun 14, 2026

"Exceptional"

Exceptional

9.0

Helpful?

Miranda

Verified booking

couple

Standard Room

Stayed in Jun 12, 2026

"Great location, nicely renovated, decent stay for the price."

Good

6.0

Perfect location to walk downtown!

There were ants in our room

Helpful?

Dawn

Verified booking

extended_group

Standard Room

Stayed in Jun 12, 2026

"Fair"

Good

5.0

Friendly staff

The air in my room did not work.

Helpful?

Ulloa

Verified booking

family_with_children

Standard Room

Stayed in Jun 10, 2026

"Overall decent but didn’t get quality comfort of sleep due to beds being lumpy and uncomfortable"

Good

5.0

Location to tourist areas

Beds were very uncomfortable

Helpful?

Levi

Verified booking

solo_traveller

Standard Room

Stayed in Jun 10, 2026

"Excellent"

Excellent

8.0

Helpful?

Kenneth

Verified booking

solo_traveller

Standard Room

Stayed in Jun 7, 2026

"Exceptional"

Exceptional

10.0

Helpful?

Misty

Verified booking

couple

Standard Room

Stayed in Jun 7, 2026

"Good"

Good

1.0

Helpful?

3 4 5

Discover

Settings

SureStay Hotel by Best Western Helen Downtown

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

King Room - Non-Smoking

Amenities

Double Room with Two Double Beds - Non-Smoking

Amenities

King Suite with Spa Bath - Non-Smoking

Amenities

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Exceptional"

"Great room, and the front desk; Ms. Conner provided directions, and was very professional & polite.."

"Very Good"

"Exceptional"

"Great location, nicely renovated, decent stay for the price."

"Fair"

"Overall decent but didn’t get quality comfort of sleep due to beds being lumpy and uncomfortable"

"Excellent"

"Exceptional"

"Good"