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8.5 / 10 Guest Rating

SureStay Hotel by Best Western Helen Downtown

8396 South Main Street, Helen, us

SureStay Hotel by Best Western Helen Downtown - main view

About the Property

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning. The unit offers 1 bed.

30 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$219.24

$175.39

Includes taxes & fees
Double Room with Two Double Beds - Non-Smoking - Photo 1
Double Room with Two Double Beds - Non-Smoking - Photo 2
Double Room with Two Double Beds - Non-Smoking - Photo 3
Double Room with Two Double Beds - Non-Smoking - Photo 4
1/4

Double Room with Two Double Beds - Non-Smoking

The quadruple room offers air conditioning. The unit offers 2 beds.

30 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

2 double beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$208.01

$166.41

Includes taxes & fees
King Suite with Spa Bath - Non-Smoking - Photo 1
King Suite with Spa Bath - Non-Smoking - Photo 2
King Suite with Spa Bath - Non-Smoking - Photo 3
King Suite with Spa Bath - Non-Smoking - Photo 4
King Suite with Spa Bath - Non-Smoking - Photo 5
1/5

King Suite with Spa Bath - Non-Smoking

This suite features a fireplace. The suite features air conditioning. The unit has 1 bed.

45 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Non-refundable
Breakfast Included
20% OFF$230.48

$184.38

Includes taxes & fees

Guest Reviews

8.5
Excellent1502 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness7.5
Service9.5
Location9.5
Room Quality8.0
Amenities8.5
Value for Money8.5
Food and Beverage7.5
Overall Experience9.0

Select topics to read reviews

E
EuniceusUS
Verified booking
extended_group
Standard Room
Stayed in May 28, 2026

"Walking distance to Helen, good location but mediocre facility. Room was."

4.0

We did not wake up in time to eat breakfast. The room was clean and bed was comfortable,bathroom was small but we'll stocked and clean. But no Hot Water for shower and sink.

Has a "motel" feel. Looks a little tacky outside. Also room had No Hot Water in shower during our stay which was reported to staff. No maintenance ever came but young lady at front desk came to "check it out" Was told to give it a little time to warm up but it never did. Tried to contact Manager but never could reach her.

Helpful?
T
TiffanyusUS
Verified booking
couple
Standard Room
Stayed in May 28, 2026

"Exceptional"

10.0
Helpful?
T
ThomasusUS
Verified booking
couple
Standard Room
Stayed in May 22, 2026

"Excellent"

8.0

Nicely renovated room with comfortable bed.

Helpful?
L
LucindausUS
Verified booking
solo_traveller
Standard Room
Stayed in May 21, 2026

"Very Good"

7.0

The staff was the best

The hotel was pricey to be so out dated

Helpful?
S
SvendeDE
Verified booking
solo_traveller
Standard Room
Stayed in May 21, 2026

"Preis Leitung passt total"

7.0
Helpful?
M
MIchael & ElizabethusUS
Verified booking
extended_group
Standard Room
Stayed in May 21, 2026

"Very Good"

7.0
Helpful?
A
AngelusUS
Verified booking
couple
Standard Room
Stayed in May 21, 2026

"Very Good"

7.0
Helpful?
H
HarleyusUS
Verified booking
solo_traveller
Standard Room
Stayed in May 18, 2026

"Perfect place to stay motorcycle friendly. Definitely a comeback to"

10.0

Very nice place and very clean the staff was great, easy to talk with humor also on the professional side, not like some hotels.You can't even get a smile out of some of the reception people. This is definitely a 5+ star. Some motels that i've experienced, if you come in on a motorcycle, it's just something about them the people behind the desk, no smile, no humor and no Thank you. But this motel, right here, tops all of them . So also motocycle friendly. Highly recommend !

Only thing I didn't like was that I couldn't stay longer

Helpful?
J
JeanausUS
Verified booking
couple
Standard Room
Stayed in May 18, 2026

"Excellent"

8.0

Close where I needed to be

No elevator

Helpful?
W
wojciechusUS
Verified booking
couple
Standard Room
Stayed in May 11, 2026

"Exceptional"

10.0

perfect location room clan

no coffee maker

Helpful?
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