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8.5 / 10 Guest Rating

SureStay Hotel by Best Western Helen Downtown

8396 South Main Street, Helen, us

SureStay Hotel by Best Western Helen Downtown - main view

About the Property

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning. The unit offers 1 bed.

30 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$219.24

$175.39

Includes taxes & fees
Double Room with Two Double Beds - Non-Smoking - Photo 1
Double Room with Two Double Beds - Non-Smoking - Photo 2
Double Room with Two Double Beds - Non-Smoking - Photo 3
Double Room with Two Double Beds - Non-Smoking - Photo 4
1/4

Double Room with Two Double Beds - Non-Smoking

The quadruple room offers air conditioning. The unit offers 2 beds.

30 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

2 double beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$208.01

$166.41

Includes taxes & fees
King Suite with Spa Bath - Non-Smoking - Photo 1
King Suite with Spa Bath - Non-Smoking - Photo 2
King Suite with Spa Bath - Non-Smoking - Photo 3
King Suite with Spa Bath - Non-Smoking - Photo 4
King Suite with Spa Bath - Non-Smoking - Photo 5
1/5

King Suite with Spa Bath - Non-Smoking

This suite features a fireplace. The suite features air conditioning. The unit has 1 bed.

45 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Non-refundable
Breakfast Included
20% OFF$230.48

$184.38

Includes taxes & fees

Guest Reviews

8.5
Excellent1502 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness7.5
Service9.5
Location9.5
Room Quality8.0
Amenities8.5
Value for Money8.5
Food and Beverage7.5
Overall Experience9.0

Select topics to read reviews

A
AmyusUS
Verified booking
extended_group
Standard Room
Stayed in Jun 6, 2026

"Exceptional"

9.0
Helpful?
C
CandyusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 5, 2026

"Not great this time."

4.0

The bed was INCREDIBLY comfortable

Jacuzzi tub shot out brown bloody looking bubbles. They switched our room and there were ants and public hairs in the bed and the jacuzzi still shot out dirty water. We left a full day early.

Helpful?
P
PattersonusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 4, 2026

"Exceptional"

10.0
Helpful?
S
SarabethusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 3, 2026

"Great stay for price"

9.0

Great location. Comfortable spa tub. Everything was mostly clean

Construction going on right outside room, building makes a lot of noise making sleeping hard.

Helpful?
R
RudiusUS
Verified booking
family_with_children
Standard Room
Stayed in Jun 2, 2026

"Exceptional"

9.0
Helpful?
C
cruseusUS
Verified booking
solo_traveller
Standard Room
Stayed in Jun 1, 2026

"Exceptional"

10.0
Helpful?
B
BelindausUS
Verified booking
solo_traveller
Standard Room
Stayed in May 31, 2026

"Exceptional"

10.0
Helpful?
J
JillusUS
Verified booking
couple
Standard Room
Stayed in May 30, 2026

"Excellent"

8.0
Helpful?
J
JordanusUS
Verified booking
family_with_children
Standard Room
Stayed in May 30, 2026

"Indoor pool is nice and the rooms are clean. Close to shops and the river. B+"

7.0

Close to town and the river

Full size beds we not that comfortable needs queen size

Helpful?
H
HelengbGB
Verified booking
extended_group
Standard Room
Stayed in May 29, 2026

"Great value hotel clean and friendly"

7.0

For us we only sleep in the hotel, it was clean, comfortable, staff were great, location was fantastic Rooms were clean it was perfect for 3 adult friends to explore this fabulous little town, very friendly place

Helpful?