8.5 / 10 Guest Rating

SureStay Hotel by Best Western Helen Downtown

Name: SureStay Hotel by Best Western Helen Downtown
Address: 8396 South Main Street, Helen, us
Rating: 8.5

8396 South Main Street, Helen, us

SureStay Hotel by Best Western Helen Downtown - main view

SureStay Hotel by Best Western Helen Downtown view 2

SureStay Hotel by Best Western Helen Downtown view 3

SureStay Hotel by Best Western Helen Downtown view 4

SureStay Hotel by Best Western Helen Downtown view 5

from US$256 / night

About the Property

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Facilities & Amenities

WiFi available

Free WiFi

Parking

Free Parking

Non-smoking rooms

Air conditioning

Swimming pool

24-hour front desk

Heating

Terrace

Important Information

Check-in & Out

Check-in

Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

Check-in

Check-out

Guests

1 night · 2 adults

Available Rooms

4 rates found

1/4

King Room - Non-Smoking

The double room offers air conditioning. The unit offers 1 bed.

30 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

1 King Bed, Nonsmoking

Non-refundable

Breakfast Included

20% OFF$331.49

$265.19

Includes taxes & fees

Double Room with Two Double Beds - Non-Smoking - Photo 1

Double Room with Two Double Beds - Non-Smoking - Photo 2

Double Room with Two Double Beds - Non-Smoking - Photo 3

1/4

Double Room with Two Double Beds - Non-Smoking

The quadruple room offers air conditioning. The unit offers 2 beds.

30 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

2 double beds, nonsmoking

Non-refundable

Breakfast Included

20% OFF$320.28

$256.22

Includes taxes & fees

King Suite with Spa Bath - Non-Smoking - Photo 1

King Suite with Spa Bath - Non-Smoking - Photo 2

King Suite with Spa Bath - Non-Smoking - Photo 3

King Suite with Spa Bath - Non-Smoking - Photo 4

1/5

King Suite with Spa Bath - Non-Smoking

This suite features a fireplace. The suite features air conditioning. The unit has 1 bed.

45 sqm

Sleeps 2

1 Extra-large double bed (Super-king size) (181-210 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Non-refundable

Breakfast Included

20% OFF$342.73

$274.18

Includes taxes & fees

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking - Photo 1

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking - Photo 2

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking - Photo 3

1/4

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking

The quadruple room provides air conditioning. The unit offers 2 beds.

30 sqm

Sleeps 4

2 Double bed (131-150 cm wide)

Amenities

Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Room Option

Board / Meal

Price for 1 night

Accessibility - 2 Double Beds, Bathtub, Nonsmoking

Non-refundable

Breakfast Included

20% OFF$320.28

$256.22

Includes taxes & fees

Guest Reviews

8.5

Excellent1502 verified reviews

AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Select topics to read reviews

Clifford

Verified booking

couple

Standard Room

Stayed in Mar 24, 2026

"Exceptional"

Exceptional

9.0

Helpful?

Isel

Verified booking

family_with_children

Standard Room

Good

5.0

The price was $100 more when I checked in not very happy about the big difference from when I booked with u. SUCKS

Helpful?

Lela

Verified booking

couple

Standard Room

Stayed in Mar 12, 2026

"Great location, cleanliness is questionable, Broken whirlpool in suite, staff said they would give me points for a free"

Good

6.0

It was close to downtown Helen, staff were kind

I specifically ordered a suite for the whirlpool. They gave me a room where the whirlpool was broken. When I spoke to them the next morning they said they would give me a free night on best western rewards if I signed up. They only gave me 500 points. It takes 5000-7000 for a free night. Also, I found leaves in the bed sheets.

Helpful?

Caraway

Verified booking

couple

Standard Room

Stayed in Mar 10, 2026

"Excellent"

Excellent

8.0

Good location and clean

Helpful?

Kelly

Verified booking

solo_traveller

Standard Room

Stayed in Mar 9, 2026

"I would stay there again."

Exceptional

9.0

Friendly staff. Clean facilities. Good variety of breakfast.

The TV in the room was unplugged and turned off, so it was a little inconvenient to try and watch it. And the volume didn’t work so we couldn’t turn it down.

Helpful?

6 7

9 10

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Settings

SureStay Hotel by Best Western Helen Downtown

About the Property

Facilities & Amenities

Important Information

Check-in & Out

Property Notes

Check Room Availability

Available Rooms

King Room - Non-Smoking

Amenities

Double Room with Two Double Beds - Non-Smoking

Amenities

King Suite with Spa Bath - Non-Smoking

Amenities

Double Room with Two Double Beds - Mobility Accessible/Non-Smoking

Amenities

Guest Reviews

Categories

Select topics to read reviews

"Exceptional"

"Good"

"Wonderful staff, clean and well-located place."

"Excellent"

"Exceptional"

"Excellent"

"Good"

"Great location, cleanliness is questionable, Broken whirlpool in suite, staff said they would give me points for a free"

"Excellent"

"I would stay there again."