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8.5 / 10 Guest Rating

SureStay Hotel by Best Western Helen Downtown

8396 South Main Street, Helen, us

SureStay Hotel by Best Western Helen Downtown - main view

About the Property

Alpine-Inspired Motel with Heated Pool and Spa Baths

Continental Breakfast and Convenient Amenities

Indulge in a relaxing stay at Best Western, where every room offers a small refrigerator, microwave, and cable TV. Start your day with a delightful continental breakfast before taking a dip in the heated outdoor pool or enjoying a soothing spa bath in select rooms.

Explore Nature and Nearby Attractions

Stay connected with free property-wide WiFi as you plan your adventures to Chattahoochee River, Unicoi State Park, Chattahoochee National Forest, and Yonah Mountain Vineyards. With convenient access to hiking trails and local vineyards, there's something for everyone to enjoy just minutes away.

Book now and experience the perfect blend of comfort and convenience at Best Western.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Terrace

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Non-Smoking - Photo 1
King Room - Non-Smoking - Photo 2
King Room - Non-Smoking - Photo 3
King Room - Non-Smoking - Photo 4
1/4

King Room - Non-Smoking

The double room offers air conditioning. The unit offers 1 bed.

30 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

1 King Bed, Nonsmoking

Non-refundable
Breakfast Included
20% OFF$208.01

$166.41

Includes taxes & fees
Double Room with Two Double Beds - Non-Smoking - Photo 1
Double Room with Two Double Beds - Non-Smoking - Photo 2
Double Room with Two Double Beds - Non-Smoking - Photo 3
Double Room with Two Double Beds - Non-Smoking - Photo 4
1/4

Double Room with Two Double Beds - Non-Smoking

The quadruple room offers air conditioning. The unit offers 2 beds.

30 sqm
Sleeps 4
2 Double bed (131-150 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

2 double beds, nonsmoking

Non-refundable
Breakfast Included
20% OFF$196.8

$157.44

Includes taxes & fees
King Suite with Spa Bath - Non-Smoking - Photo 1
King Suite with Spa Bath - Non-Smoking - Photo 2
King Suite with Spa Bath - Non-Smoking - Photo 3
King Suite with Spa Bath - Non-Smoking - Photo 4
King Suite with Spa Bath - Non-Smoking - Photo 5
1/5

King Suite with Spa Bath - Non-Smoking

This suite features a fireplace. The suite features air conditioning. The unit has 1 bed.

45 sqm
Sleeps 2
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
Coffee/tea makerShowerTVTelephoneAir conditioningHair dryer

Suite-1 King Bed, Non-Smoking, Whirlpool, Microwave And Refrigerator, Wi-Fi, Continental Breakfast

Non-refundable
Breakfast Included
20% OFF$219.24

$175.39

Includes taxes & fees

Guest Reviews

8.5
Excellent1502 verified reviews
AI Summary

Guests highly rate the great location and frequently praise the helpful staff.

Categories

Cleanliness7.5
Service9.5
Location9.5
Room Quality8.0
Amenities8.5
Value for Money8.5
Food and Beverage7.5
Overall Experience9.0

Select topics to read reviews

K
KaylausUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 11, 2026

"The location was good but the hotel needs upgrades and to post online when the pool is not in use."

2.0

The location was great.

The pool was closed for maintenance, the hotel door didn’t shut completely unless it was fully locked. You could see light through the door. The floor was dirty. The paint was chipping and coming off the ceiling in the bathroom.

Helpful?
L
LaurausUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 11, 2026

"Excellent"

8.0

staff was polite, housekeepers made you feel like you were at home.

smell of the room

Helpful?
A
AndreausUS
Verified booking
couple
Standard Room
Stayed in Apr 8, 2026

"My husband and I really enjoyed our stay, if I could say one thing maybe a different variety for breakfast but other tha"

9.0

In a good location and it wasn’t noisy at all

Helpful?
H
HallieusUS
Verified booking
family_with_children
Standard Room
Stayed in Apr 7, 2026

"Excellent"

8.0

The front desk staff was great super sweet both at night and the morning

Helpful?
J
JasmineusUS
Verified booking
couple
Standard Room
Stayed in Apr 7, 2026

"Exceptional"

9.0
Helpful?
A
AngelausUS
Verified booking
couple
Standard Room
Stayed in Apr 6, 2026

"Great time away place"

9.0

Wonderful location. Great staff too.

The shower ran out of hot water.? That was not pleasant at all.

Helpful?
C
CeciliausUS
Verified booking
couple
Standard Room
Stayed in Apr 3, 2026

"I will definitely return!!!"

10.0

The location, you can step out of the hotel and explore the area on foot, seeing all the beautiful things it has to offer without needing to use a car. Comfortable and clean rooms with everything you need, a very good continental breakfast, excellent coffee and the best part is that they have coffee available all day long.

Everything it’s good

Helpful?
I
ImlerusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 28, 2026

"Good"

5.0
Helpful?
S
SusUS
Verified booking
couple
Standard Room
Stayed in Mar 27, 2026

"Excellent"

8.0
Helpful?
Z
zuleimyusUS
Verified booking
couple
Standard Room
Stayed in Mar 24, 2026

"Good"

6.0

La ubicación

Estaba una puerta separándome del otro cuarto y hasta nos hablaron por esa puerta mandándonos a callar fue de muy mal gusto

Helpful?
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