Express Inn & Suites San Antonio near SeaWorld - Medical Center

Wasn't much to like

Had to have the sheets changed upon arrival and checking the bedding for it had pubic hair and dirt and stains in the sheets TV went berserk stopped working and had to reprogram it myself because the staff didn't know how, the remote needed batteries, sink had water pressure problems very low pressure for bathing and stayed 2 nights never had my towels replaced or any kind of service during my stay

Had a room for the weekend and had no issues with room or service.

Extremely dirty room and terrible reception. One dirty facecloth that looked used and stiff to the touch), no hand towel. Bathtub had several hairs and on rim and definitely looked like it had not been cleaned in awhile. No shampoo and no hair dryer. Holes in walls - wish I could post the photos. Clerk asked for a $20 cash deposit. I had to ask for a receipt for the cash deposit. Clerk pointed out posted rules on the lobby wall and told me to read the rules. I have never been asked for a cash deposit especially since I paid with a credit card. Hard to believe this motel is part of a chain? The worst motel I have ever stayed in and I have stayed in a number of motels/hotels. Luckily I did not encountered any 4/6/8 legged creatures coming out of the holes in the walls. I will never return to this motel.

Starting with check-in...the front office staff wanted a $40 cash only deposit or they will not let you check in. Then i was told repeatedly that I could not have pets and I told them a few times that I did not have any. There is an empty pool on the property; my son was looking forward to going into the pool but it looked as if had been drained and there was dirty water on the bottom. There were rags under the vending machines to collect water that had not been changed in probably years. The hallway windows were open to air out the hotel and a smell of cigarette smoke in the lobby and hallways, even though it is supposed to be a non-smoking facility. I thought this was a one-time occurance, but it seems like the various foreign workers that are there are only smoking and drinking on the property. The bathrooms were missing laminate flooring tiles and trim. The rooms look nothing like the pictures in the description. This hotel is in such a nice area of San Antonio it is a shame that it is in such disrepair, I have stayed at many Econo-lodges before but this is such a disgrace for the hotel name. If I was Econo Lodge I would pull them from the chain. I have pictures to prove all the repairs needed and it was such a shame to return to the room everynight. One night the staff took out a buch of junk ans lines it up outside the pool fence, looks like they evicted someone from the hotel. I do not know how the owners tolerate workers of this nature who can care less about cleaning

All things considering it was a good stay. If would be helpful if the base of the bed fit the matress and if there was a hand towel rather than a bath mat. It was clean though.

Nothing. It's a terrible hotel with terrible management. Cockroaches everywhere, stained bedding, mold. It was awful.

Everything. It was run by slum lords and was the most disgusting display of a hotel I've ever seen. No refund despite walking in and walking out. Awful experience. I will never use EconoLodge, or booking.com, again.

There wasn't much to like about this hotel. We were blessed to have a bed to sleep in is all and the location. I would not recommend this hotel to anyone!

Some of the staff was rude and not friendly at all. They took $20 in cash as a deposit after I had already paid for my stay on line! The room was really dirty, short on towel, a roach living behind the picture frame on the wall. Dirty floors, walls and dirty sink.

This place was ridiculous! Very rude staff, drug sales in parking lot and if you need towels… it’s one per person and one hand towel. ( Washcloths are upon request), BUT you must take your dirty towels to the front desk so they can count them before exchanging them for clean. Need ice??? The front desk will give you a bag if you call (enough for 1drink at a time). Need more than 1 bottle of shampoo? Be ready to explain why at the desk. The microwave was filthy and the refrigerator had a drink or something that had exploded some time ago still dried all over the interior. The TV didn’t work and there was no cold water and the hot was super hot. The front desk guy was speaking in another language to some woman on his speaker phone when we arrived and the only greeting we received was “Reservation? License?” Not another word to us as he continued his conversation… not even a word to us after tossing the key on the counter with a sticky note with a room number on it. He simply turned his back and kept yapping. The next morning the same man tried to check us out. When we told him we reserved 2 nights, he demanded to see the Expedia confirmation, then advised that we should have verified the details at check-in, even though he had no interest in interacting with us at all. ONLY plus comfy bed. We would have not stayed if we hadn’t been there for a family emergency and needed the location. Next time we travel through there we will be steering clear of this dive. Creepy people.