Quality Inn Chicopee - Springfield

This place is very old and smelled of too much Fabulouso cleaner .. if you have allergies.. you will have a headache from the smell .. rugs are sticky..

It was One of the worst places that we have ever stay at. The room was full of roaches and it smelled horrible. The front desk however was great and apologized for the inconvenience and gave us a full refund

Dirty, maintained poorly

The room smelled horrible when we arrived and so we turned on ac and opened window- we all got some kind of cold and were coughing by the time we departed- something really gross smelled in the room and it was in utter disrepair- seems very very pricey for such terrible unhealthy experience

It was safe, clean, friendly and helpful.

We arrived, checked in and went up to the room. There were several room fixtures that were broken, including the table, the toilet roll holder, and a cabinet. It almost seemed like there had been a brawl in the room. The room iron and the tv remote were missing. The front desk person provided replacements quickly and the staff was generally friendly, polite, and professional. The room was clean and comfortable and certainly adequate for an overnight stay. The king bed was comfortable, but the pillows were small and cheap. The room included a small LG tv, but the remote was missing. There was also a small microwave, a fridge, and a coffee maker. There was ample parking, and a convenient location right off the highway, with a bunch of restaurants in walking distance, a Walmart, and many shops nearby, even a Home Depot and an Aldi's. Despite the issues we enjoyed our stay.

Everything was great

I needed a place to stay while visiting a sick family member. The price was reasonable especially given all the amenities. I enjoyed the breakfast, a comfortable bed, nice spacious room, and courteous staff. It is conveniently located near a shopping center with places to eat and shop.

My stay here at true Hilton was amazing! What made it amazing was your staff. From the front desk two food service for breakfast ,housekeeping, I wrote a couple of reviews using the QR code in the elevator however, one of them didn’t get put through. I don’t know much about technology so I don’t know what happened so I’m writing here and I would like to make sure that the staff members get the recognition for going over and beyond their duties to assist me in my stay here. I am 68 years old a retired nurse recently in the hospital I’m from the state of Rhode Island. I grew up here in Chicopee so I know the friendliness the personality of people in this area. They’re very outgoing, kind, and helpful on a normal basis, but when I encountered here was true empathy and compassion for a fellow human being that had to be away from home. Well, just getting out of the hospital seriously you’ll and coming for a family members funeral my brother. ANA, front desk employee was above and beyond helpful to me kind and very compassionate assisting me to my room, bringing me towels talking with me or just listening to me when I would come in and out in my travails. I had a fractured ankle in a boot to fractured ribs, fractured vertebrae from osteoporosis, and it made it very hard to walk and move. I’ve been a nurse 40 years used to doing everything myself and taking care of others so this was such a helpful employee. Edwin was also very kind to me went over and beyond in the breakfast buffet

Fridge was not clean, they need to update facilities. Staff was very nice though!