Waikiki Monarch Hotel

The overall property is conveniently located in Waikiki. The atmosphere is charming, the room is simple yet sweet with a stunning view, the pool area is mellow and very calming even with kids around, THE SERVICE. Special thank you to Blade who was a pleasure to work with over and over he always managed to find ways to accommodate unforeseen incidences, and has the best can do attitude he really helped our stay to be stress-less in stressful times and would literally stop what he is in the middle of doing to help, its something we rarely see, thank you for the Aloha Blade and Waikiki Monarch you’re doing a great job :)

Nothing

Beds were old. Gives me back pain

Nada

Súper sucio

No breakfast, but it's ok. Everything was great.

Nothing

The location is at the beginning of Waikīkī, close to shopping, food and attractions. It’s a very local-friendly environment. The rooms are clean. It was a welcome bonus to have a mini refrigerator in the room. The hotel is reasonably priced. Our floor was very quiet. Parking is pricey. Nykky at the front desk provided excellent customer service!

Awesome, kana was so nice and great

Waikīkī monarch hotel . I was not welcomed by the front desk staff upon arrival. When I attempted to ask questions, the manager intervened, and her first response to me was, “Girl, this is the cheapest you’ll find—this is Waikīkī.” I informed her that the room was filthy, the shower setup was poorly designed, and the overall condition was unacceptable. I asked repeatedly to see another room. They showed me a second room, which had the same issues. The furniture was torn and outdated, clearly from the 1970s, and there were roaches. Yes, roaches. I felt physically sick and extremely uncomfortable, to the point that I could not mentally prepare myself to stay. The staff was rude, dismissive, and disrespectful throughout the entire interaction. The manager, Vanessa, was the primary source of this behavior. Based on her conduct, she was an absolute nightmare to deal with—what I can only describe as a literal devil in terms of customer service. I checked out after only two hours and moved to another hotel that was significantly cleaner and provided actual customer service. To make matters worse, the manager left before speaking with Expedia, despite Expedia needing to verify details directly with the property. As of now, the hotel has still not returned Expedia’s calls. I checked out the same day, within two hours of arrival. In a place like Hawaii, where nearly everyone I encountered was kind and welcoming, this experience stood out in the worst way possible. Extremely rude is an understatement. I am writing this to warn others not to book here. I am also requesting that the executive leadership or owner contact me directly to address both the unsanitary conditions and the unacceptable customer service.