NH Collection Mexico City Reforma

Too old for the price the suite was not as shown in the pictures

The location was ok

I stayed for 2 nights before flying back to Australia. The final day I ate the buffet breakfast, 6 hours later on my flight to Dallas I got severely ill with food poisoning. I was so sick I was unable to board my flight to Melbourne and had to stay in Dallas for 2 nights in the airport hotel. I emailed the hotel immediately alerting them to the issue and asking for a review of their food standards as well as compensation, and have since followed up. It’s been one week and I have heard nothing. I also had to ask for my room to be made up at 6pm after being out all day as it wasn’t done. The rooms and bathrooms are old and dirty, my room had a strong smell of heavy metals in it. While the location is good and a short walk to Roma Norte the street itself and surroundings isn’t very pleasant. I would not stay at this hotel or another NH Collection hotel again.

Quarto confortável, chuveiro maravilhoso e café da manhã farto. Localização perfeita.

el starbucks le da un plus

Dos días seguidos tuve que llamar a mantenimiento porque el baño de mi habitación no funcionaba correctamente. Lo resolvieron, pero lamentablemente cuando vas de vacaciones lo que menos quieres es tener este tipo de fallas. Es un caso aislado, y el trato fue excelente, pero no es lo óptimo cuando vacacionas.

Internet and Location

Rooms need a remodeling, they are old.

It was clean and good location relatively. One of the staff was super friendly and nice

The receptionist , specially one was so unfriendly specially when we wanted to get information from her. Our room was toward the pool which one nice during the day but at night there is a club just by the hotel that was super loud till 4 am. If you want a quiet area, don’t get a room that is facing the pool