Orlando Marriott Lake Mary

My stay at Marriott Lake Mary was excellent. My favorite part was meeting Jay Balanay. My Father & I stayed at the hotel many nights while working in the area. My Father was going through a serious illness at the time and Bell Captain Jay Balanay really helped my Father and I throughout this difficult time. Every morning when My Father and I would leave for work Jay Balanay would say a prayer for my Father and I. Even after my Father's untimely passing, Jay has helped me through this difficult time. I thank the lord that he allowed our paths to cross during this difficult time for me and my family .

The stay was great, had some good food. Rooms were very clean the staff was great and very helpful. One of our highlights and joys was being helped by the Bell Captain Jay Balanay. He was very professional and helpful. He gave great advice on places to visit and eat. Also was helpful when it came to a few Church options while I was in town.

Room size and convenience of location.

Breakfast , not convenient and friendly. Feel the promotion of adding this to the room is misleading. Charged.

The hotel was near restaurants

I had to change rooms 3 times because the bathrooms were visibly dirty and so were the sheets.

The comfort

Too much trash on surrounding and the staff didn't take care of that. When I ask for towels at the pool they take to long to take care of.

It is more than a Marriott Hotel; it is a complex with 6 or 7 different specialty restaurants and meeting rooms that can accommodate a very large convention. All the staff are knowledgeable and courteous. The one member who stood out was the Bell Captain, Jay Balanay, who I haven't seen for over a year, but he addressed me like I was an old friend. This kind of touch means a lot!

Jay Balanay was very professional, offered excellent service. He is a great asset to your company