Marriott Sanibel Harbour Resort & Spa

Beautiful place ..food was good , location was great - clean ..everyone was helpful and friendly until...Checkout go to get car from valet and he brings the car around , gets out - locks doors and holds keys for ransom!! "Tom" was his name , the only rude person the entire time / the valet "James" was extremely nice she was going to tip $40 and he looks at her with keys in hand when she asked for them and says "what you guys don't tip !!" - she grabbed the keys and left - the evening before we walked to dinner , a gentleman returned and tipped him and he sat there at the counter counting tips ‍- very disappointing-way to ruin a vacation, leaving with a sour taste

The hotel itself is gorgeous. We stayed in the main tower with a waterfront view. The pool was heated to a comfortable temperature and so beautiful. The customer service however was sorely lacking. We ordered food poolside, and asked that it be prepared so when we came down in 20 mins it would be ready, as we had booked a harbor sail that we needed to rush to. The order was put in and billed, but when we came down 20 mins later, the food wasn’t ready and we had to wait another 15 minutes and no one seemed to care that we were in a hurry. We had to chase down our server to check on the food repeatedly, The valet parking had some good attendants but some really bad ones as well. One valet didn’t put our keys in the proper box and so when we retrieved our car, the first attendant couldn’t find the keys. Instead of asking around, he just said I can’t find it and stopped looking. Other attendants we asked said they didn’t know, We waited 12 mins just to get the keys, and we had to ask multiple attendants because each one said they didn’t know where the keys were and didn’t actually look for them. For a resort, the customer service is absolutely lacking. Probably the worst service I’ve had at a hotel in 5 or more years. I get better service at courtyard Marriott and Hampton inn.

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Pools, SPA and Staff

We had an amazing time at the Marriott Sanibel Harbor Resort & Spa. The hotel is lovely and right on the water with two waterfront dining options. Every bite of food we ate on the property was excellent, but the star of the show was the Courtside Restaurant, where we enjoyed a filet and short rib that were among the best we’ve ever had. The staff is what really made the stay special. Everyone we met, including Jose and mixologist-extraordinaire Cindy, were exceptionally nice, friendly, helpful, and fun. They treated us like their favorite customers. We will definitely be returning because of all their smiling faces. The room was a bit dated, but the bed was comfortable. The shower had ample room and pressure. We highly recommend a Sanibel Tower waterfront room for a great experience. This was one of our favorite resort stays in many years, and we highly recommend it.

the spa was so fun everyone was super sweet and all of the amenities were super cool. dolores did my facial and she was absolutely the best!

This is one of my favorite hotel on the west coast. The lobby is beautiful, the pool is awesome and the view is ideal. We stayed in the main tower and had the best view of the sunset. It is legit right next to the bridge to cross over to the island so the location was ideal for us. The room was comfy and clean with great AC. We will definitely go back.

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