Union Hotel

Ambiance

I like historical places. I am glad it is in the area. A number of reviews cited the the aged furniture. In the the big picture - in our room at least - it wasn't much of an issue. Bathroom was spacious ... alas, the jacuzzi tub is nonoperational.

n/a

Breakfast was just a snack

A better breakfast would have been good

The Union Hotel location was great for walking around town, and the continental breakfast (fresh muffins, fruit, coffee) was enjoyable. Our room was spacious, with a couple comfy upholstered chairs next to a table by the large windows, and the queen bed was comfy. The room was bright and sunny, and the heat pump worked well to cool and provide heat. The hotel staff was very friendly and helpful.

Because Bookings.com doesn't use the hotel's actual room names, we didn't get the bay view we signed up for. (The hotel staff suggested calling the hotel directly to confirm requests for specific rooms.) There was a bit of deferred maintenance, with the bathroom sink not draining well, and a couple wall sconces not working, but the nightstand lamps worked well. There were no bathroom countertops, which was challenging.

Convenience to where we needed to be. It’s quiet minus outside noise from the street.

I didn’t have a desk to work at the one day I needed to work. There was no option.

Old classic hotel. Friendly reception

We never made it past the entrance. It looked nice, we chose it because of it being a bed and breakfast near our dinner reservations in downtown Benicia.

Horrible management and zero help on their emergency phone number. We found our room keys that didn’t work on our rooms door, they were clearly marked for another guests room. I understood it was sold out, so we couldn’t just go into another room and be met by the guests of that room any time during the afternoon or night.