Hilton Garden Inn Anchorage

Worst hotel experience ever and I’ve traveled a great deal. Rooms had a cloying, floral, chemical smell We asked for a refund after feeling lightheaded and a rep agreed. Enter hostile manager. Despite our discomfort and dissatisfaction, she vetoed refund and was extremely rude. GM VB needs a new profession.

This hotel offers a free and convenient shuttle to and from the airport. The front desk staff, including Faafou, are professional and accommodating and helped store some refrigerated food for us on our last day. Faafou helped us with any questions we had about services and getting around. We had a comfortable stay. The only bummer is that the pool was out for maintenance during our stay but we mostly hiked.

Great service, especially from Faaffou!

The staff was excellent! Friendly and very knowledgeable on what's to see and do in Anchorage!

Faafou was wonder in helping us with are stay

Faafou was incredibly helpful. The room was great!

The Big Bus (wildlife tour included) picked us up in the lobby and we could walk to athe Bear’s Paw for dinner and (yikes) Golden Corral for breakfast.

it was old, dated and dark while being exorbitantly expensive (welcome to Alaska). It was in a block of similar hotels. I’m sure they were all pretty much the same.

Faafou, and Ritz were excellent representatives of your hotel. Courteous and professional in every way. Everything else was sensational.

We stayed three nights here and found it comfortable and convenient to the sights around Anchorage. The room was clean but had a mildew smell, mostly noticeable when you first walked in. Also, our room wasn't ready when we arrived past the normal check-in time, which they blamed on short staffing in housekeeping. Our first morning for breakfast was on a Friday and the breakfast room was packed. It was hard to find a seat but eventually did. They were also out of several items...like coffee! The next two mornings on the weekend were much quieter at breakfast time. Overall a good stay with very nice staff, especially Simone at the front desk. Not the best HGI I've stayed in, but certainly adequate.